Line of Business: Commercial
Global Org Chart Title: Sr. Director, NAM Clinical Education & Events
Reports to: Group Vice President, Americas Commercial
Location of Role: US
What We Are Looking For - Scope of RoleRole SummaryThe Sr. Director, Clinical Education - North America (NAM) is responsible for leading the strategy, design, and execution of clinician-facing education across the United States and Canada. This role leads a team of Clinical Educators who deliver high-quality, accredited Continuing Education (CE) programs through live courses, workshops, symposia, and digital learning experiences for dentists.
This leader serves as the senior clinical authority for NAM education, ensuring programs meet the needs of practicing clinicians while supporting business priorities, product adoption, and long-term customer trust. The Clinical Events team will report to this leader and will be responsible for executing clinical events across NAM. The ideal candidate possesses significant experience in clinical education and demonstrates strong people leadership skills, bringing credibility and expertise to clinician training and development.
- From course execution 12 to strategic education portfolio management
- From event delivery 12 to clinician capability and trust building
- From activity metrics 12 to measurable educational impact
- From Global GBU architecture 12 to scalable local execution
This role requires you to live in Charlotte, NC or the surrounding area. If you are not currently located there, you must be willing to relocate. What Will You Do - Responsibilities NAM Clinical Education Strategy & Leadership- Own and execute the North America Clinical Education strategy, aligned to regional commercial priorities, product launches, and clinician demand.
- Lead, coach, and develop a high-performing team of NAM Clinical Educators responsible for course delivery, faculty engagement, and learner experience.
- Define clear priorities for course mix, capacity, and vertical focus (e.g., implants, digital workflows, restorative, specialty education).
- Serve as the senior NAM clinical leader in interactions with dentists, faculty, professional organizations, and internal leadership.
2. Educational Program & CE Governance (NAM Focus)- Set the end-to-end educational program roadmap for NAM (live, hybrid, and digital), translating strategy into an annual course and event portfolio.
- Ensure compliance with U.S. and Canadian Continuing Education (CE) accreditation standards, including required documentation, approvals, and audit readiness.
- Partner with Compliance, Legal, Finance, and other internal stakeholders to maintain strong governance across CE activities, speaker/faculty engagements, and program execution.
- Define and uphold standards for educational quality, clinical relevance, and learner outcomes, using insights to continuously improve content and delivery.
- Oversee planning and execution of clinical educational events (e.g., courses, workshops, symposia, webinars), ensuring end-to-end operational excellence (logistics, faculty coordination, attendee experience) and alignment to learning objectives.
3. Faculty & Key Opinion Leader (KOL) Leadership- Identify, recruit, and retain NAM-based Key Opinion Leaders (KOLs) and clinical faculty.
- Build long-term partnerships with leading clinicians, academic institutions, and professional associations across NAM.
- Ensure faculty alignment with educational objectives, compliance standards, and brand values.
- Oversee faculty onboarding, credentialing, contracting, and ongoing performance feedback.
4. Cross-Functional Partnership (NAM)- Partner closely with NAM Commercial, Sales Training, Marketing, Clinical Affairs, and Product teams to align education with business priorities-while preserving educational integrity.
- Translate field insights and clinician feedback into actionable improvements in course design and delivery.
- Provide executive-level updates and recommendations on NAM Clinical Education performance, capacity, and impact.
5. Operational & Financial Stewardship- Own the NAM Clinical Education budget, including course spend, faculty costs, and event investments.
- Balance investments between capacity expansion and course execution to meet regional demand.
- Establish scalable operating models for education delivery across the U.S. and Canada.
- Track and report key NAM metrics such as attendance, CE issuance, satisfaction scores, and program effectiveness.
Who You Are - QualificationsRequired:- Significant experience in clinical education, professional affairs, or clinician training.
- Demonstrated people-leadership experience, including leading teams of educators or clinicians.
- Strong understanding of adult learning principles and dentist education best practices.
- Excellent executive communication skills with the ability to influence senior leaders and external clinicians.
- Ability to travel across North America as required.
Preferred:
- DDS, DMD, or equivalent dental degree; active or former clinical practice strongly preferred.
- Direct experience overseeing accredited Continuing Education (CE) programs in the U.S. and/or Canada.
- Prior experience working with or serving as a Key Opinion Leader (KOL).
- Experience partnering with commercial organizations while maintaining educational independence.
- Familiarity with learning technologies, LMS platforms, and hybrid education models.
How We Lead the DS Way - Key Leadership Behaviors - Inspires Vision & Purpose
- Grows & Develops Others
- Leverages Business Acumen
- Drives Execution Excellence
- Quality Begins with Me Mindset
- Cultivates Innovation
- Instills Customer Focus Mindset
The base salary and target annual incentive for this role located in North Carolina is between $275,000 - $351,000. This role is also eligible to participate in our Long Term Incentive program. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
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