Reporting directly to the Managing Director of Global Workplace, weseeka dedicated and innovative leader to assume the role of Senior Director, Global Facilities Management. This individual willbe responsible forproviding strategic leadership and oversight for Cignas global facilities portfolio, including corporate offices, mailorder pharmacies, pharmaceutical distribution centers, and data centers.The scope and impact of this role will continue to grow as the business expands and evolves globally. The Senior Director will shape a scalable facilities operating model that can be replicated across regions, enabling future site growth, new service lines, and increased support for regulated operations.This role has enterprise accountability for Facilities Management, Reliability Engineering, Corporate Dining & Hospitality, Health, Safety & Environmental (HSE), and FM Sourcing and ThirdParty Management. The position serves as aleader of leaders, building the operating culture that drives engagement, accountability, and high performance across the global facilities organization.RESPONSIBILITES:- Provide executive leadership for global facilities management operations across a diverse international portfolio of owned and leased assets, overseeing both inhouse and outsourced teams.
- Establish the enterprise operating model, governance frameworks, and performance standards to ensure asset reliability, regulatory compliance, risk mitigation, and longterm portfolio sustainability.
- Mature Facilities Management globally, including strengthening standards, technology enablement, supplier partnerships, and sustainability performance to deliver consistency and support longterm enterprise priorities.
- Lead global reliability engineering and quality assurance programs, ensuring the performance, safety, and lifecycle management of all critical building systems, including HVAC, electrical, fire/life safety, and missioncritical cold chain and pharmacy infrastructure.
- Define and direct enterprisewide maintenance strategy, including preventive, predictive, corrective, and inspection programs, supported by standardized data, processes, and reporting.
- Own governance and strategic management of CMMS/CAFM and IWMS platforms, ensuring data integrity, standardized execution, and actionable insights for decisionmaking and asset optimization.
- Lead Health, Safety & Environmental (HSE) strategy and compliance, establishing global standards and accountability frameworks aligned with healthcare, pharmaceutical, and data center regulatory requirements.
- Set enterprise strategy for facilities management sourcing and thirdparty partnerships, collaborating with Enterprise Sourcing to drive service quality, risk management, and commercial outcomes.
- Establish and manage vendor performance frameworks, including SLAs, KPIs, scorecards, and escalation models, ensuring consistent service delivery in regulated and missioncritical environments.
- Oversee global corporate dining and hospitality services, setting strategic direction to align offerings with employee wellness, sustainability, and evolving workplace expectations.
- Provide financial leadership for global facilities operations, overseeing budgets, driving cost discipline, and delivering clear operational and financial reporting to senior leadership.
- Partner crossfunctionally with HR, IT, Security, Legal, Compliance, and Workplace Experience teams to deliver integrated, enterprisealigned facilities and workplace solutions.
- Lead facilitiesrelated workstreams for major enterprise initiatives, including site openings and closures, workplace transitions, and M&A integration or divestiture activities.
- Champion sustainability and ESG initiatives across facilities operations, advancing energy efficiency, environmental performance, and alignment with enterprise sustainability goals.
CRITICALCOMPENTENCIES:The Global Facilities Management Senior Director must be business-focused, solution-driven, and experienced in developing and supporting real estate teams. The following abilities arerequired:- Ability to lead complex, multinational facilities portfolios, balancing owned and leased assets across regulated and operationally diverse environments.
- Expertise in establishing scalable operating models, governance frameworks, and standards that drive consistency, accountability, and performance enterprisewide.
- Deep understanding of building systems and asset lifecycles, including missioncritical infrastructure, with a focus on reliability, resilience, and risk mitigation.
- Strong command of health, safety, environmental, and regulatory requirements within healthcare, pharmaceutical, and datacenter environments.
- Proven ability to design and manage FM sourcing strategies, vendor partnerships, and performance frameworks that ensure service quality, safety, and cost discipline.
- Demonstrated skill in budget management, cost optimization, capital planning, and financial reporting while maintaining asset integrity and service outcomes.
- Capability to establish audit, QA, and performance validation frameworks that drive consistency, compliance, and global improvement.
- Ability to communicate clearly with senior leaders, translate operational complexity into executive insights, and influence enterpriselevel decisions.
- Effectiveness in partnering across HR, IT, Security, Legal, Compliance, Workplace Experience, and Sourcing to deliver integrated solutions.
- Proven leadership through transitions, including organizational change, workplace evolution, site strategy shifts, and M&A integration.
- Commitment and capability to embed sustainability, energy efficiency, and environmental performance into facilities strategy and operations.
QUALIFICATIONS:- Bachelors degreerequired.
- At least 12 years of experience in global facilities, engineering, or assetintensive operations.
- Proven leadership of large, geographically distributed portfolios using both inhouse and outsourced delivery models.
- Experience operating in highly regulated environments (e.g., healthcare, pharmaceutical, life sciences, missioncritical infrastructure).
- Strong expertise in building systems, reliability engineering, and maintenance strategy, including missioncritical systems.
- Demonstrated success leading FM sourcing, vendor governance, and performance management frameworks.
- Solid financial acumen, including budget ownership, cost control, and executivelevel reporting.
- Experience driving enterprise change, including workplace transformations, site strategy initiatives, or M&A integration.
- Executive presence with the ability to influence senior stakeholders and translate operational complexity into clear insights.
Capable of adapting to changing business environments and managing ambiguityIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
