Job DescriptionJOB DESCRIPTION
The Senior Director of Acceptance will be a key member of Caribbean and Central team and accountable for the success of our Acceptance Solutions in these markets. This role will be specifically responsible for working with Country Managers, Product and Value Added Services teams to help tell the story of how Visa's offerings, solve the needs of Merchants, Acquirer, Payfac, and other reseller partners. The Senior Director will drive telling this story through various channels (including direct client conversations), help refine our Acceptance strategy, intake and triage client needs and coordinate roadmaps, and share feedback on ongoing go-to-market efforts.
The selected candidate will bring strong organizational awareness and interpersonal skills to build fast rapport and credibility, as well as a technical background in payments that gives them a deep understanding of market and client pain points. The focus of the role is regional delivery of client-relevant solutions, defining account strategies and aligning the necessary resources to deliver account plans, while building strong client relationships. This leader must have a solid grasp of commercial dynamics to generate sustained, scalable revenue streams.
Key functions:
- Closely partner with Regional and Global Acceptance Solutions leaders to set the product vision for Merchant, Acquirer, Payfac, and other reseller partners in the Latin American region and to deliver solutions on-time aligned with our wider go-to-market campaigns.
- Support and deliver regional product roadmaps that extend Visa's relevance beyond our core network assets. This includes:
- Structure solutions to address challenges among regional Acceptance clients, with a focus on Merchant, Acquirer, Payfac, and other reseller partners.
- Align regional priorities with the Objectives and Key Results for Visa's Global Acceptance Solutions business,
- Identify and inform the Regional and Global Acceptance Solutions product leaders of local market changes, client feedback, and product requirements,
- Deliver best in class products and services that exceed client expectations,
- Partner with regional commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell, easy to buy and easy to implement. This includes:
- Develop a Go-To-Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs,
- Collaborate with key stakeholders including Country Managers, Account Executives and Client Services to execute the GTM strategy,
- Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions,
- Enable Visa and partner Sales channels,
- Inform pricing guidelines with market intelligence, and
- Partner with GTM, Commercialization, and Strategy teams to shape regionally relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.
- Architect client-centric joint solutions including build, implementation, and post-launch optimization:
- Support selling teams in understanding clients' business and technical needs and defining solutions to meet them,
- Link Acceptance Solutions with other Visa products and solutions to provide greatest value to the client.
- Collaborate with our pre-sales technical team (Sales Engineering) to build effective internal and client-facing demos
- Support the development of business cases to support prioritization efforts
- Serve as conduit for gathering client feedback, and synthesizing feedback for product requirement purposes to ensure "voice of the customer" is represented
- Safeguard data integrity and compliance with Visa Policies.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications- Basic Qualifications
- 12 years of work experience with a bachelor's degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD
- Preferred Qualifications
- 10-15 years of experience with a bachelor's degree or 10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD). MBA preferred
- A deep understanding of the payments industry, including technical knowledge of client integration pain points; proven track record of B2B product commercialization and delivery.
- Demonstrated ability to work with large, cross-functional (e.g. product, sales, strategy, marketing) teams in matrixed, ambiguous and cross-regional environments.
- Demonstrated ability to build sustainable, collaborative relationships with regulators, industry groups and governments.
- Operate independently in complex environments; strong program/project management discipline and ability to juggle multiple initiatives.
- Ability to tell the story of the value of Visa's Solutions to internal and external audiences of varying technical expertise.
- Strategic, analytical, and fact-based: quickly assess opportunities and develop recommendations and solutions that drive revenue.
- Strong written and verbal communication skills; able to influence across regional and functional lines and present effectively to executive audiences.
- Proven ability to consistently exceed sales targets and customer satisfaction.
- Demonstrated track record of planning, managing, and closing complex sales efforts.
- Courage to communicate quickly key challenges and shifts required to ensure goals are met
- Proven ability to negotiate agreements and contracts effectively, ensuring favorable terms and successful outcomes.
- U.S. APPLICANTS ONLY: The estimated salary range for this position is 176,500 to 282,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
U.S. Applicants OnlyThe estimated salary range for this position is $176,500.00 to $ 282,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
