Lowe’s

Sr Dir-Culture, Inclusion & Engagement

Lowe’s • $130K — $180K *
Mooresville, NC 28117In-Person
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 12 years in business, with 8+ years as a diversity leader.
  • 8+ years in DEI best practices within a global, largely non-exempt environment.
  • 7 years leading high-performing teams focused on development and accountability.
  • Experience leading annual listening and engagement strategies.

Responsibilities

  • Develop and implement strategies for culture and engagement that align with business goals.
  • Lead AI-enhanced listening initiatives to prioritize actions based on employee feedback.
  • Create an enterprise-wide engagement strategy for all associate levels.
  • Govern enterprise action-planning to drive measurable improvements based on feedback.
  • Develop communication strategies to enhance leader awareness and enterprise adoption.
  • Oversee the inclusion strategy to strengthen belonging and value for associates.
  • Establish metrics to assess the effectiveness of culture and engagement initiatives.

Benefits

  • Collaborative corporate office environment with wellness initiatives.
  • Opportunities for community connection and external partnership development.
  • Focus on innovative culture-building and inclusive leadership practices.
Full Job Description
Your Impact

The Sr Director of Culture, Inclusion & Engagement leads Lowe's enterprise strategy for understanding the associate experience and translating insights into measurable improvements in culture, belonging, leadership effectiveness, retention and business performance. The role owns enterprise associate listening, engagement measurement, action-planning governance and inclusion strategy across stores, supply chain and the store support center (SSC). This leader partners with senior business leaders, HR business partners (HRBPs) and HR centers of excellence to embed effective culture-building and inclusive leadership practices throughout the organization. The role uses workforce insights, responsible AI-enabled analytics and external research to identify priorities, advise leaders, strengthen accountability and ensure associate feedback results in meaningful and measurable actions.

What You Will Do
  • Develop and execute short- and long-range culture, inclusion, listening and engagement strategies and annual HR plans supporting Lowe's business goals, with a focus on enterprise integration, measurable outcomes and business impact.
  • Lead the evolution of an AI-enhanced listening and insights approach, using responsible AI-enabled summaries, themes, proposed actions to help leaders understand feedback, prioritize action and improve engagement outcomes.
  • Develop and deliver an enterprise-wide associate engagement strategy that supports salaried and hourly associates across stores, supply chain and SSC, including engagement frameworks, leader tools, monthly activation guides, action planning, measurement and continuous improvement.
  • Lead enterprise action-planning strategy and governance to ensure associate feedback is translated into clear leader actions, follow-through, accountability and measurable improvement across engagement drivers.
  • Create and execute communications and change management strategies that drive leader awareness, associate engagement and enterprise adoption across corporate, field and supply chain audiences, while supporting external reputation and stakeholder relationships.
  • Own the enterprise inclusion and belonging strategy and operational plan, partnering with senior leadership to embed inclusive behaviors, strengthen belonging, and ensure associates feel heard, valued and able to contribute.
  • Establish metrics to measure the effectiveness of culture, engagement, inclusion, listening and reputation initiatives, including engagement drivers, inclusion index, action-planning progress, leader adoption, partner ROI and business impact; and provide regular insights and recommendations to senior leadership.
  • Maintain a deep subject matter expertise on emerging trends, risks and best practices in culture, inclusion, engagement and reputation to provide proactive counsel, positive brand positioning and protection.
  • Provide timely guidance and support to leaders, managers and associates on engagement, inclusion, belonging, associate listening, action planning and sensitive culture/reputation issues.
  • Develop and manage strategic external relationships that strengthen Lowe's inclusion reputation, brand credibility, community connection and talent pathways; evaluate partners impact ROI and alignment to enterprise priorities.
  • Partner across HR and the business to build leader capability in inclusive leadership, associate listening, engagement behaviors and culture-building routines.
  • Partner with learning and development, talent management and talent acquisition to inform inclusive leadership, engagement and culture content; provide enterprise inclusion POV and subject-matter expertise while partner functions own scaled design, delivery and platform execution.
  • Develop and foster relationships with relevant external stakeholders and organizations to identify opportunities for partnership with Lowe's.
  • Partner with HRBPs to develop and implement engagement, inclusion and action-planning strategies for corporate and field/stores; partner with talent acquisition and talent management to support future talent pathways, inclusive hiring practices and enterprise talent priorities, and build HR capability in listening, engagement and inclusion.
  • Conduct benchmarking for best-in-class, data driven listening, engagement, inclusion and reputation practices that strengthen Lowe's associate experience and "best place to work" journey, making recommendations for the HR long range plan and scorecard and enterprise action planning.
  • Lead participation in external surveys and benchmarks and support associate opinion survey engagement and inclusion measure, and aligns programs, leader actions and process to improve associate experience, reputation and business outcomes.


Minimum Qualifications
  • Bachelor's degree or equivalent years of experience in lieu of education requirement, if applicable
  • 12 years of business-related experience with 8+ years as a diversity leader experienced with diversity, cultural competencies; experience with global laws and regulations pertaining to equal employment opportunity and supplier diversity
  • 8+ years of experience identifying, learning, facilitation, and collaboratively implementing best practices related to diversity, equity, and inclusion in a global, largely non-exempt organizational setting
  • 7 years of experience leading high performing teams with an emphasis on development, accountability and execution
  • Experience leading enterprise listening strategies, including annual surveys, pulse surveys, lifecycle listening, dashboards, action planning and insight adoption
  • Demonstrated ability to translate associate insights into leader action, measurable outcomes and business impact


Preferred Skills/Education
  • Experience with internal/external reputation management, issue mitigation, stakeholder counsel, or sensitive culture-related matters
  • Experience partnering across cross-functional teams, such as HRBPs, communications, legal, government affairs, talent acquisition, talent management and learning and development
  • Experience using or implementing AI-enhanced insights, analytics, reporting, or leader enablement tools


This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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