ServiceNow

Sr Deal Desk Manager

ServiceNow • $100K — $130K *
West Palm Beach, FL 33411In-Person
Business Services
Less than 5 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Trilingual in Spanish, Portuguese, and English preferred.
  • 3-5 years of experience producing SOWs and proposals for high-value contracts.
  • Expert proficiency in Microsoft Office Suite and proposal software.
  • Strong writing, editing, and communication skills.
  • Excellent organizational skills with the ability to manage multiple projects.

Responsibilities

  • Qualify requests and define plans for estimating and scoping proposals.
  • Analyze customer needs and create tailored business and technical content.
  • Review customer-defined scope, requirements, and other elements to develop compelling responses.
  • Coordinate necessary information to produce SOWs and manage deliverable timelines.
  • Mentor junior team members and train stakeholders on proposal best practices.

Benefits

  • Flexible workplace options tailored to employee needs.
  • Access to various internal resources for continuous learning and training.
  • Collaborative team environment fostering cross-functional partnerships.
Full Job Description
Job Description

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other supporting materials for our Services Sales teams. You will partner closely with functions including Services Sales, Advisory, Delivery, Legal, Finance, Sales Operations and other groups. You will also be responsible for helping to maintain our content library, build the team, train our stakeholders, and both define and refine processes, procedures, standards and tools based on company and industry-standard best practices.

What you get to do in this role:
  • Ideal candidate would be trilingual (Spanish - Portuguese - English)
  • Qualify requests, help define plan to estimate, to scope and to develop proposals.
  • Analyze customer needs and requirements and research ServiceNow and other various sources of information to compose custom and boilerplate business and technical content that effectively communicate the scope and value of our services
  • Review customer-defined scope & requirements, as well as business, technical, legal, and financial requirements and develop the plan, outline, and timetable to deliver a compelling, compliant response.
  • Coordinate the information required to produce the SOWs, proposals and other materials, manage multiple projects at once to meet deadlines.
  • Manage the process of deliverable creation to support Implementation and Advisory engagements for our largest and most complex customers.
  • Work closely with various resources including but not limited to Services Sales, Advisory, Delivery, Legal, Finance Sales, Operations and other groups.
  • Create, collect, proofread, organize, format and review drafts and final editions of documents for readability and alignment with customer requirements and compliance with ServiceNow business and legal policies and practices.
  • Review documents and revisions with Service Sales team.
  • Prepare and participate in Deal Validation meetings for large SOWs, review SOW contents with participants and explain content. Manage updates as applicable.
  • Follow-up on opportunity progress and closing plans.
  • Collaborate with other team members as well as cross-functional subject matter experts to periodically review and update or retire PS processes, procedures, standards and tools.
  • Augment and manage knowledgebase to provide response content that includes only te most accurate and current company, software and services information.
  • Maintain / expand current knowledge of the platform via internal webinars, case study, training and all other resources available.
  • Provide mentoring to junior PS team members on company proposal processes and company/industry best practices.
  • Communicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations on proposal best practices, policies, and processes/procedures.


Qualifications

In order to be successful in this role, we need someone who has:
  • The ability to comprehend, communicate, and cohesively orchestrate complex business, technical and legal requirements, information and materials.
  • The ability to build and maintain partnership with Sales and Delivery teams.
  • Creative and keen eye for graphical and document design details.
  • Superior writing, copy-editing, spelling, grammar, punctuation and style skills.
  • First-class professional and interpersonal communication skills for collaboration with various groups.
  • Excellent organization and time management skills to oversee simultaneously occurring projects, tasks and deadlines.
  • Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment.
  • Proven critical thinking and effective decision-making abilities.
  • Understanding of sales lifecycle/stages and outcomes.
  • Capable of working independently and in collaboration with remote resources to meet deadlines.
  • Able to comprehend, communicate and cohesively organize complex business, technical and legal concepts, information and materials.
  • Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software. Must be proficient in Microsoft Word, Excel and PowerPoint.
  • 3-5 years of experience producing SOWs and proposals for high-value contracts.
  • Consulting experience (technical, project management, etc.) is not mandatory but is a plus.
  • Experience with working with software vendors is not mandatory but is a plus.
  • Technical or university degree in business, communications, English, marketing, publishing, computer science or equivalent experience preferred.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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