Drive Strategic Customer Outcomes and Long Term ValueGTT is hiring a Senior Customer Success Manager to lead high value customer relationships and deliver measurable outcomes across enterprise accounts. You will drive adoption, retention and expansion across GTT's cloud networking and secure connectivity portfolio including SD WAN, SASE and managed network services.
This role is ideal for someone who thrives in complex customer environments, enjoys executive engagement and focuses on delivering long term value.
About the role You will manage a portfolio of strategic or high value customers, owning lifecycle delivery from onboarding through adoption, renewal and growth.
Key responsibilities:
- Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
- Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services
- Identify and support expansion opportunities in partnership with Sales teams
- Develop and deliver customer success plans aligned to customer goals and lifecycle stages
- Monitor customer health, identify risks and lead proactive mitigation strategies
- Conduct executive level customer engagements including business reviews and roadmap discussions
- Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
- Analyse customer data and insights to identify growth opportunities, risks and performance improvements
This role suits someone who enjoys learning, adapting quickly and developing new skills as priorities evolve.
What we're looking for Essential: - 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications
- Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
- Understanding of networking or connectivity solutions such as SD WAN, SASE or managed services
- Strong knowledge of customer lifecycle management, health metrics and success planning
- Ability to engage and influence senior stakeholders
- Strong communication, analytical and organisational skills
- Experience using CRM platforms and customer success tools
Nice to have: - Experience working with multinational customers
- Exposure to complex or multi site networking and connectivity environments
- Experience supporting expansion or commercial growth alongside Sales teams
You will collaborate with colleagues across Customer Success, Sales, Service Delivery and Product teams to deliver shared outcomes. Success comes from strong communication, partnership and accountability. You will be encouraged to take ownership of your development and continuously improve how you work. At GTT, your impact will be visible through customer success, retention and growth across your portfolio.
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