Zachry Group

Sr Customer Relations Manager

Zachry Group • $100K — $120K *
US-AnywhereRemote in San Antonio, TX
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years of relevant CRM experience, specifically with Salesforce.
  • Strong analytical and problem-solving skills to deliver data-driven recommendations.
  • Exceptional organizational skills for managing multiple tasks and projects.
  • Effective communication abilities for collaboration across diverse teams.
  • Attention to detail to maintain data integrity and operational efficiency.
  • Experience in customer-focused environments with strong customer service orientation.
  • Proficient in using Microsoft Office suite and other CRM tools.

Responsibilities

  • Maintain and manage the Salesforce system, coordinating with third-party providers.
  • Collaborate with leaders to identify crucial data for the Salesforce platform.
  • Optimize Salesforce functionalities for effective marketing and customer engagement.
  • Act as a Salesforce advocate, facilitating knowledge sharing across the organization.
  • Lead the governance committee to oversee platform changes and processes.
  • Ensure role-based access controls protect customer and partner data efficiently.
  • Conduct training sessions to enhance user efficiency and data literacy.

Benefits

  • Work in a dynamic environment with cross-functional collaboration opportunities.
  • Engage in continuous education and training related to Salesforce and CRM best practices.
  • Opportunity to lead critical data management initiatives, including ESG data.
  • Contribute to organizational efficiency through improved data usage and analysis.
  • Be recognized as a subject-matter expert within the organization, enhancing professional profile.
Full Job Description
Job Description

This position will manage the configuration and maintenance of Zachry's customer relationship management solution, Salesforce. This role will drive the use and adoption of the Salesforce platform to improve customer intelligence and will serve as the CRM subject-matter expert in the organization. Additionally, this role will manage the collection and communication of data for Zachry's customer base.

Responsibilities

  • Maintain and oversee the Salesforce system. Working with a third-party integration provider and key cross functional organization representatives.
  • Collaborate with key organizational functional leaders to identify and gather key data variables for inclusion in the Salesforce solution.
  • Successfully find ways to optimize Salesforce to market effectively to current and potential customers.
  • Be an advocate for the Salesforce platform and contribute to knowledge sharing across Zachry's business units.
  • Lead the governance committee of the Salesforce platform and the communication of any related platform or process changes.
  • Understand and help facilitate role-based access requirements, adhering to a just-right methodology to protect the data of our customers and partners.
  • Organize and hold training sessions on processes for all roles to increase efficiency of usage.
  • Lead efforts in continuous education and support of Salesforce, ensuring data integrity, enhancement of data literacy, and assisting in resolving system-related issues.
  • Lead the gathering, structuring, and communication of ESG data.
  • Collaborate with all Zachry stakeholders to ensure the required communication of ESG data to customers is completed efficiently and effectively.


Qualifications

  • Minimum of 5-10 years of relevant professional experience.
  • Proven ability to organize multitude of tasks, projects, and information simultaneously.
  • Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
  • Must have demonstrated great analytical, communication, and organizational skills.
  • Strong experience in collaborating across multiple organizational disciplines including business development, operations, and executive leadership.
  • Must possess strict attention to detail.
  • Demonstrated strength in problem solving.
  • Excellent written and verbal communication abilities.
  • Strong customer focus and organizational skills.
  • Able to operate within a team environment.
  • Self-starter that can prioritize, focus, and execute through obstacles.
  • Strong business acumen.
  • High level of competence with Microsoft Office suite and CRM solutions.


Education

A Bachelor's degree is required. #LI-CC1

About Zachry Group

Zachry Group is North America's pacesetter in turnkey engineering, construction, maintenance, turnaround and fabrication services to the energy, chemicals, power, manufacturing and industrial sectors. We work with customers to plan, build and renew their most critical facilities, so they can achieve their immediate and long-term goals, all at the highest safety standards. Since 1924, we have been a purpose-driven organization, united by a shared set of values and the desire to deliver the very best outcome for our customers.
Learn more about Zachry Group
Size
20,000 employees
Industry
Real Estate & Construction
Founded
1924
* Ladders Estimates

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