As part of the Global Enterprise Services (GES), the Customer Delivery Engineer (CDE) for Amazon Leo serves as the primary technical authority and trusted advisor for customers integrating Leo services. This role bridges the gap between customer needs and Amazon Leo's technical capabilities driving successful implementation, managing integration activities, and ensuring long-term customer success. The CDE is expected to deliver architectural guidance to customers, lead implementation and configuration activities through hands-on engagement, and provide support to business development and internal teams.

This is a hands-on technical role that requires an advanced systems engineering background, with design/architecture skills and experience with operations of networks. CDEs belong to a global organization of experts that help customers realize their desired business outcomes when utilizing Leo. CDEs provide assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise Amazon Leo adoption. CDEs deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. As a CDE, you will work closely with customers to design, implement, and manage Leo solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success throughout their connectivity journey, providing technical expertise and best practices across the project lifecycle. You'll collaborate closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to Leo.

Key job responsibilities

As an experienced technology professional, you will be responsible for:

- Designing and implementing complex, scalable, and secure Leo solutions tailored to customer needs

- Providing technical guidance and troubleshooting support throughout project delivery across diverse technologies in networking, cloud, backoffice and hardware integration

- Collaborating with stakeholders to gather requirements and propose effective migration strategies

- Acting as a trusted advisor to customers on industry trends and emerging technologies

- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

A CDE will work alongside Customer Delivery Managers (CDMs) and Technical Program Managers (TPMs) with internal and customer technical staff to create custom connectivity solutions to meet corporate customer requirements, often integrating Leo capabilities with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will support Product teams translating customer requirements into technical trade-off analysis, requirements feedback and technical specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.

BASIC QUALIFICATIONS

- 7+ years of technical specialist, design and architecture experience

- Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols

- 3+ years of systems design, software development, operations, automation, and process improvement experience

- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience

- 5+ years of scripting and programming with at least one modern language (i.e. Java, Python, PowerShell)

- Experience in field deployments, supporting customers with hardware installation and integration

PREFERRED QUALIFICATIONS

- degree in advanced technology, or AWS Professional level certification

- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies

- Experience with networking fundamentals including hands-on experience with load balancers, switches, routers, etc.

- Knowledge of compliance and security standards across the enterprise IT landscape

- Proficiency with field operations and hardware installation (power/data cable selection, installation protocols, conducting site surveys)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

USA, WA, BELLEVUE - 153,600.00 - 207,800.00 USD annually