Location: Bedford Idea Park Lab Workplace type: Hybrid Ingredion Food Ingredients team is seeking a dynamic and experienced Manager/Sr. Manager of Technical Service to lead our Food Ingredients technical support strategy across the United States and Canada, representing over $1.2B in sales. This role is pivotal in driving customer satisfaction, innovation, and business growth through expert technical service and strategic leadership. You will manage a team of technical professionals who serve as front-line experts in ingredient selection, formulation, product development, and troubleshooting across diverse food categories. You'll also collaborate cross-functionally to support product launches, develop go-to-market tools, and deliver engineering solutions aligned with business strategy. Core responsibilities: - Lead and develop a high-performing technical team with a customer-focused innovation culture. - Provide hands-on technical support and lead customer projects across applications including Beverage, Bakery, Dairy, Confectionery, Savory, and Brewing. - Translate customer strategies into actionable technical solutions that expand their product offerings. - Build strong, collaborative relationships with customers and internal stakeholders across Sales, Product Management, Innovation, Manufacturing, and Supply Chain. - Represent Ingredion in trade organizations to promote capabilities and stay current with industry trends. - Support strategic initiatives by building technical capabilities and tools that drive efficiency and growth. - Prioritize and guide technical project plans to meet milestones with agility and impact. - Coordinate technical support for industry and customer events, leveraging deep product and application knowledge. - Contribute to knowledge management systems and collaborate with category teams to grow enterprise-wide expertise. - Develop technical bulletins, sales enablement tools, and other resources in partnership with Sales and Marketing. Qualified Candidates will have: - Bachelor's degree in Food Science, Food Engineering, Chemical Engineering, or related field; Master's degree preferred. - Minimum 10 years of relevant experience in the food industry, including roles in manufacturing, engineering, quality, or product development. - Broad food processing and application expertise across key categories. - Hands-on experience with food concept development using culinary, lab, or pilot plant equipment. - Strong understanding of Sweeteners, including nutritive and polyol types; knowledge of handling characteristics is a plus. - Proven leadership in people management and talent development. - Demonstrated success in leading customer projects and building long-term relationships. - Excellent cross-functional collaboration and problem-solving skills. - Strong communication and presentation abilities, with experience engaging senior audiences. - Willingness to travel approximately 30%, primarily in US and Canada. Relocation Available: Yes, Within Region Pay Range: $149,400.00-$199,200.00 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.