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Job Summary

The Senior Compliance Officer – Home Lending Originations is a member of Compliance Risk Management, dedicated to supporting residential mortgage and home lending origination activities. This role carries significant responsibility for ensuring that regulatory and compliance risks associated with mortgage products, origination channels, and lending practices are effectively identified, assessed, and mitigated in accordance with KeyCorp’s risk appetite.

The Senior Compliance Officer provides oversight of compliance-related activities within Home Lending Originations, including delivering specialized guidance on current and emerging regulatory requirements impacting mortgage lending (e.g., RESPA, TILA, ECOA requirements, and state-specific regulations). This role will review and challenge business strategies, including new products, origination initiatives, monitoring activities and third-party relationships to ensure compliance considerations are appropriately embedded. The role also involves evaluating findings, root cause analysis, and corrective action plans to ensure timely and sustainable remediation of identified issues.

Reporting to a Senior Compliance Manager, this position is responsible for ensuring that compliance risks, controls, processes, and related activities within Home Lending Originations adhere to all applicable regulatory requirements and Key’s Risk Management Framework. The ideal candidate operates independently, exercises sound judgment, and is solutions-oriented, with the ability to partner effectively with business leaders to drive compliant growth in the Home Lending space.

Essential Functions

• For the Home Lending Origination line of business, serve as the corporate compliance subject matter expert.
• Partner with other members of the second line of defense and the Home Lending line of business to identify risks, develop and execute assessments, provide guidance on control and testing design and execution, and advise on and monitor findings and associated remediation activities.
• Actively participate in assigned business initiatives (i.e., new product development, revised processes or systems, development and/or oversight of consumer facing notices and disclosures) and projects to ensure that related regulatory obligations are appropriately addressed.
• Provide regulatory guidance and advice to Home Lending partners regarding updates and amendments to state and federal mortgage origination laws.
• Lead a strong and effective collaborative culture, responsible for partnering with various risk disciplines, and working closely with assigned project teams, risk partners and multiple lines of business. 
• Proactively engage with Home Lending partners to promote understanding of complex regulatory concepts and associated mortgage origination compliance risks.
• Assist in or lead the development and maintenance of effective compliance policies, procedures and processes.
• Accountable for oversight of Home Lending activities to determine compliance with applicable compliance rules, regulations and laws.
• Research, interpret and assist in applying laws, regulations and regulatory guidance to relevant business processes.  Assist in the identification of training opportunities and course development.
• Address regulatory actions and other issue remediation efforts, following up and monitoring until satisfactory resolution is obtained.
• Participate in or lead the monitoring of compliance programs and targeted testing, particularly with new regulatory requirements or system changes; assist with the development of appropriate corrective action to ensure adherence to applicable laws and regulations.
• Develop and maintain collaborative working relationships with internal clients, staff, peers, and senior management.
• Maintain relationships with industry peers and regulatory bodies to determine/validate KeyCorp practices and develop recommended changes as appropriate.
• Identify, respond to and/or escalate risks as appropriate.

​Required Qualifications

• Bachelor’s degree or equivalent work experience; Master’s degree in business, or Juris Doctorate preferred.
• CRCM certification preferred. 
• 5+ years of experience as a financial services compliance professional, bank regulator or other comparable experience.
• Extensive knowledge of the assigned compliance area along with the associated operations, including the related rules and regulations of the financial services industry to include: OCC, FDIC, FRB, CFPB, state law and other pertinent laws, regulations or guidance.
• In-depth practical knowledge of internal controls, risk assessments and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and compliance processes.
• Strong leadership and relationship management skills including the ability to lead up and across the organization.
• Proven track record of integrity, strong ethics and judgment.
• Proven to be a proactive thinker.
• Proven ability to have, maintain, and establish strong contacts within the industry to be aware of and able to benchmark current industry issues and practices.
• Strong project management and/or continuous process improvement skills, including the ability to address multiple deadlines and priorities.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.