Career Area:

Job Description:

Caterpillar has an exciting opportunity for a Sr. Communications Specialist to join the Product Support & Logistics Division (PSLD). In this role, you will serve as the primary communications partner for the Global Service team, helping translate complex service technology initiatives into compelling narratives that resonate across the enterprise and beyond. 

You will play a key role supporting senior leaders and bringing to life the stories behind Caterpillar's dealer service strategy, technical dealer training, and dealer technician recruiting initiatives, helping stakeholders understand the critical role the Global Service team plays in developing the solutions that solve customer challenges.

This position requires someone who can quickly understand technical concepts, connect business strategy to outcomes, and create impactful communications that elevate the work of the Global Service team. 

What You Will Do

Executive Partnership & Communications Advisory

• Serve as the communications advisor for the Global Service leadership team in Caterpillar’s Product Support & Logistics Division.  

• Develop communication strategies that support executive priorities and organizational objectives. 

• Provide counsel on messaging, communication risks, stakeholder considerations, and organizational impact. 

• Manage communication priorities, workflows, timelines, and deliverables across multiple stakeholders. 

Internal Communications

• Collaborate with internal stakeholders and advise on the suitability of approaches for communication efforts.

• Track and analyze metrics to measure the effectiveness of internal communications.

• Create content for employee communication channels; ensuring that messaging and branding are consistent across all channels.

• Develop and distribute communications materials, such as written communications, presentation materials, etc. to deliver key messages.

What Will Set You Apart 

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field (or equivalent experience). 

• Five or more years of experience in Communications, Public Relations, Executive Communications, or a related field. 

• Strong project management skills with the ability to manage multiple stakeholders, priorities, and deadlines. 

• Proven ability to translate highly technical concepts into meaningful business narratives for non-technical audiences.

• Experience supporting both internal and external communications (executive communications, thought leadership initiatives, speaking engagements, media opportunities). 

• Familiarity with generative AI tools and prompting techniques used for research, content creation, and communications planning. 

• Experience working with global teams and stakeholders across multiple regions is preferred. 

• Ability to maintain confidentiality and navigate sensitive business information. 

Skills Required

Effectiveness Measurement:

Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
Level Working Knowledge:
• Under guidance, reports measurement results in actionable form to management.
• Interprets and analyzes results vs. established benchmarks.
• Establishes short-range and long-range improvement goals for own function.
• Uses assigned measurements for own function or specialization.
• Under guidance, develops action plans to achieve those goals.

Establishing and Maintaining Trust:

Knowledge of developing and maintaining trust; ability to develop trusting relationships and provide solicited, respected and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities.
Level Working Knowledge:
• Delivers timely, quality advice in specific business areas to satisfy stated client needs.
• Participates in consulting projects that enhance the building of trusting and loyal business relationships.
• Provides accurate subject matter or process knowledge for typical service offerings in specific client business areas.
• Explains how to enhance business relationships and provide effective advice.
• Demonstrates basic competence and sound general business knowledge within an industry's specific area of expertise.

Interpersonal Relationships:

Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:
• Explains impact of interactions with individuals and groups.
• Identifies roles and responsibilities for self and others.
• Demonstrates an understanding of alternative points of view.
• Collaborates with departmental associates and management.
• Adapts interaction style to situations and people.

Communicating for Impact:

Knowledge of the concepts, tools and techniques for effective listening and communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to influence others in various situations.
Level Extensive Experience:
• Clarifies technical terminology to audiences; translates it in an easy to understand manner.
• Advises others on tailoring the message to adapt to others' cultures and perspective, especially when communicating with globally diverse audiences.
• Reconciles disparate information across the organization to create a holistic message.
• Interprets business plans or solutions to top management to gain both collective intelligence and support.
• Coaches others on improving their own communication methods and techniques.
• Stays informed on proven best practices for effective listening and communication skills.

Planning and Organizing:

Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Extensive Experience:
• Updates stakeholders on potential changes; re-negotiates requirements as necessary.
• Identifies the critical goals and tasks required to meet daily objectives.
• Develops contingency plans or to improve processes and to avoid problems before they occur.
• Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
• Manages conflicting priorities effectively.
• Tracks the implementation of plans closely to ensure that desired outcomes are achieved.

Copywriting and Editing:

Knowledge of copywriting and editing; ability to write, review and edit texts and documents to promote marketing.
Level Extensive Experience:
• Develops a variety of typographies and publications.
• Proposes key considerations in writing business documents and publications.
• Writes and edits materials for a variety of target populations.
• Consults others on developing and editing large documents and documentation projects.
• Participates in discussions about style and tone differences of press releases, marketing brochures and newsletters.
• Trains others on editing for image, business inset, substance and the specific audience.

Internal Communications:

Knowledge of techniques and media for internal communications; ability to produce and distribute news, newsletters and other communications materials targeted at the employees.
Level Extensive Experience:
• Evaluates key factors for developing local and cross-functional communications.
• Estimates development and distribution costs for alternative internal communication platforms.
• Organizes and coordinates internal communication functions and meetings.
• Trains others on publishing an internal newsletter or periodical.
• Advises on the design and development of internal publications and events.
• Compares and contrasts the benefits and drawbacks of different types of internal communications.

Additional Information

• Location: Peoria, IL (Bldg LC) 

• Additional Consideration: None 

• Relocation assistance is available for those who qualify. 

• Sponsorship is not available for this position. 

• Travel up to 15% 

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates: