Job TitleSr. Client Tech Support Engineer
About your role:As a Senior Client Technical Support Engineer, you will deliver end-to-end technical support across integrated Fiserv platforms, products, and services to help ensure stability, accuracy, and a consistent client experience. You will work closely with clients and cross-functional teams including engineering, product, operations, implementation, and incident management to investigate issues, coordinate resolution, and strengthen service outcomes in a highly regulated environment.
What you'll do:- Investigate, diagnose, and resolve technical issues and service requests across assigned platforms, products, and services.
- Log, track, and manage client interactions in case management tools while maintaining accurate, current, and complete documentation.
- Analyze incidents, transactions, system behavior, and data flows to identify root causes and drive effective resolution.
- Reproduce client-reported issues in test or non-production environments and document findings, risks, and next steps clearly.
- Communicate issue status, risks, and resolution progress to clients, partners, and internal stakeholders in a timely manner.
- Partner with engineering, product, operations, implementation, and incident management teams to resolve complex issues and improve service delivery.
- Provide clients with guidance on product usage, operational procedures, and best practices to support successful outcomes.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 4+ years of experience in technical support, client support, production support, or service operations within a technology, financial services, enterprise software, or similar environment.
- 4+ years of experience investigating and resolving technical issues involving multiple systems, applications, transactions, or data flows.
- Experience using case management, ticketing, or incident tracking tools to document, prioritize, and manage work through resolution.
- Experience analyzing logs, transactions, system behavior, or data to identify root cause and support issue resolution.
- Experience with Structured Query Language (SQL) or similar logic-based query and analysis tools.
- Bachelor's degree in computer science, information systems, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience supporting integrated platforms or product ecosystems with dependencies across multiple teams.
- Experience in financial services, payments, banking technology, or enterprise software as a service support environments.
- Experience participating in incident reviews, post-incident analysis, or process improvement initiatives.
- Familiarity with test or non-production environments used for issue replication and validation.
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
- You will work an assigned schedule that is determined at time of offer.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
