Job Purpose:

This position is responsible for the day-to-day operations and providing direct leadership and management to front line claims staff. Ensures timely and effective application of TruStage policies and processes and is accountable for team goals related to customer service and compliance with best practices. Provides claim file directions and assistance with complex claim issues resolution. Must maintain effective communication with field staff, home office personnel, outside vendors, and external customers. May participate in quality assurance and reviews and work on special projects to best meet the needs of the department. Contributes to the development of functional/team strategy. Has authority to hire, coach, develop, evaluate, and terminate team members.

Senior Manager Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; prepares and completes action plans; implements productivity, quality, and/or customer-service standards; resolves problems; identifies trends; determines system improvements. Sr. Managers achieve department objectives by managing professional staff. They enforce ethical practices, meet fiscal targets, and manage budgets.

Job Responsibilities:

• Coordinate operational and leadership responsibilities to ensure consistent achievement of team results, quality, and customer service

• Drive team results based upon established quality objectives, team, and individual performance metrics; monitor, track, and address team results

• Review and evaluate customer satisfaction, quality, and financial results to identify risks and mitigate any potential loss

• Coach, motivate, recognize, and develop professional claim staff.

• Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements

• Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team

• Collaborate with Claim Operations leaders regarding the selection and ongoing management of outside vendors

• Demonstrated ability to lead, coach, and develop others effectively

• Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills

• Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelors Degree in Insurance or business or applicable experience.

• Five or more years of insurance industry experience, including prior experience in claim management.

• At least two (2) years of leadership/management experience.

• Demonstrated ability to effectively lead, coach, and develop others.

• Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills.

• Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment.

If you're ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:
$104,200.00 - $156,300.00

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when "life happens," you can focus on what's most important.