Job Overview This role is essential for aligning Customer Experiences improvements with business strategy to drive desired behaviors and outcomes. This role manages the design and implementation of Customer Experience improvments, CX performance, and channel programs. It differentiates by integrating cross-functional collaboration with leadership, operations, finance, and human resources to ensure cohesive execution. Success is measured by effective improvements in Customer Onboarding experience, Interactive Analysis, NPS, customer sentiment, operational excellence, and alignment with strategic business goals. The work impacts organizational performance by enabling clear communication and execution of initiatives across field and headquarters teams. Job Responsibilities: • Develop analytics-driven sales compensation recommendations to support business initiatives and align sales behaviors with strategy • Partner with functional groups to identify field challenges and develop national solutions and tactics • Translate business strategy into actionable tactics and provide clear explanations to field employees • Create communication tools to support change management and prepare field teams for program launches • Collaborate with technical partners to ensure systematic execution and assist with system design as needed • Present strategic insights and influence senior leadership to achieve business objectives • Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: • High School Diploma/GED (Required) • 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred) • Retail/wireless sales/service experience a plus (Preferred) Knowledge, Skills and Abilities: • Business Analysis (Required) • Communication (Required) • Leadership (Required) • Negotiation (Required) • Program Management (Required) • Retail Management (Required) • Risk Management (Required) • Sales Strategy Development (Required) • Stakeholder Management (Required) • Strategic Thinking (Required) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $128,640 - $231,960 National Base Pay Range: $107,200 - $193,300 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ373050¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!