Suncor Energy

Sr Busniess Applications Analyst

Suncor Energy • $100K — $120K *
Calgary, AB T1Y 7M8In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10+ years in application support or service management in a complex IT environment
  • Experience with enterprise applications including incident and change management
  • Degree in Computer Science, Engineering, or related field, or equivalent experience
  • Strong stakeholder management and communication skills to influence outcomes
  • Ability to troubleshoot and develop practical solutions for business operations
  • Understanding of IT service management practices and vendor environments
  • Experience in Agile methodology and asset-intensive applications

Responsibilities

  • Lead day-to-day operations of business applications including incident and service management
  • Establish support processes and operational procedures for improved service quality
  • Oversee external support providers ensuring compliance with service levels
  • Identify operational effectiveness improvements through automation and process enhancements
  • Collaborate with stakeholders to execute technology strategies supporting business objectives
  • Support application enhancements and continuous improvement initiatives
  • Analyze service performance metrics to improve application reliability and user experience

Benefits

  • Competitive compensation with annual bonuses and pension programs
  • Comprehensive health, dental, and vision benefits for employees and families
  • Generous paid vacation and personal time-off
  • Robust talent development programs including training and internal mobility opportunities
Full Job Description
Are you an experienced application support and service delivery professional who thrives at the intersection of technology and business? In this senior role, you will provide support across a portfolio of business-critical applications, ensuring reliable operations, driving continuous improvement, and partnering with stakeholders to deliver sustainable digital solutions. You will play a key role in vendor management, service governance, solution delivery, and mentoring team members while helping shape the long-term direction of the application portfolio.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.
  • Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
  • Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
  • Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
  • Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development


Minimum Requirements:

  • 8-10+ years of experience in application support, service management, technical business analysis, solution delivery, or a related IT role within a complex enterprise environment
  • Demonstrated experience supporting and enhancing enterprise applications, including incident management, problem resolution, change management, upgrades, and operational sustainment
  • University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
  • Strong stakeholder management and communication skills, with the ability to influence outcomes, translate business requirements into technical solutions, and build trusted relationships across business and technology teams
  • Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
  • Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
  • Experience working within Agile and Product Model environments, with exposure to industrial, operational, maintenance, reliability, EH&S, facilities, or other asset-intensive business applications considered an asset
  • Strong analytical, problem-solving, and leadership capabilities, with a commitment to mentoring others and fostering a culture of collaboration, learning, and operational excellence


Don't have all the qualifications listed? That's ok! Apply anyway. We acknowledge the value of transferable skills.

Responsibilities:
  • Lead the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance, operational stability, and continuous service improvement
  • Establish and maintain support processes, runbooks, knowledge articles, and operational procedures to improve service quality, consistency, and supportability
  • Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
  • Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
  • Collaborate with Product Owners, business stakeholders, subject matter experts, and with Digital Solutions & Support, Enterprise Data, Cyber Security, Cloud, and Architecture teams to develop and execute technology strategies that support business objectives.
  • Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
  • Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence


Location and other Key Details:
  • This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W
  • Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits
  • Our business professional roles follow internal compensation guidelines, and the pay band will generally be based on years of experience and scope of work


Think we are a fit? Apply now!

About Suncor Energy

Suncor pioneered commercial development of Canada's Athabasca oil sands — one of the world's largest petroleum resource basins. Since then, Suncor has grown to become a globally-competitive, Canadian-based integrated energy company with a balanced portfolio of high quality assets, a strong balance sheet and significant growth prospects.

Suncor Energy Careers

Join the dynamic team at Suncor Energy, a leader in energy innovation and sustainability. As a company committed to responsible development, Suncor offers unparalleled job opportunities in the energy sector, fostering a culture of leadership, diversity, and continuous growth.

Work You’ll Do

At Suncor Energy, you will engage in meaningful work that pushes the boundaries of traditional energy sources towards cleaner, sustainable alternatives. Our team at Suncor is dedicated to excellence and innovation, working together to master the challenges of energy transformation.

Innovate and Lead

Step into a role that harnesses your skills for impactful changes. Suncor Energy is not just a company; it's a community of professionals driving forward with leadership and innovative solutions. Here, your career will be future-proofed through diverse opportunities in a variety of disciplines from engineering to environmental management.

Professional Growth and Development

Suncor Energy is deeply invested in the professional growth of its employees. With comprehensive training programs and robust diversity initiatives, we ensure that every team member has the resources and opportunities to flourish professionally. Our leadership is committed to nurturing talents through hands-on projects, leadership roles, and continuous learning environments.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Suncor, every employee, from interns to senior professionals, brings unique perspectives that are vital for our innovative endeavors. We believe in building a workplace where everyone can thrive, supported by a culture that fosters acceptance and teamwork.

Explore Career Opportunities

Whether you’re starting your career or looking to take it to the next level, Suncor Energy offers a range of positions across multiple fields. Explore job opportunities and internships that align with your career aspirations and skills. Our hiring process is transparent and thorough to ensure that all candidates are given a fair chance to succeed.

Benefits of Joining Suncor Energy

Choosing a career at Suncor means more than just employment. It’s about having access to a variety of benefits that support your professional and personal life. From health and wellness programs to competitive retirement plans, we prioritize the well-being of our team members.

Stay Connected Through Networking

Networking at Suncor Energy opens doors to collaborative projects and professional development. Engage with industry leaders and peers through our internal networking platforms, and stay updated with the latest industry trends and opportunities.

Apply Now

Ready to advance your career at Suncor Energy? Check out our current job openings, tailor your resume, and prepare for an interview that could set you on a path of rewarding challenges and growth. Join us in shaping the future of energy, today.

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Learn more about Suncor Energy
Size
16,922 employees
Market Cap
$41.4 billion
Industry
Energy & Utilities
5 Year Trend
+7.9%
NASDAQ
SU
* Ladders Estimates

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