What You'll DoReporting to the Order-to-Cash Senior Product Manager, you'll own billing system operations and drive ongoing optimization of Zuora and order-to-cash applications. You'll build solutions that identify, quantify, and resolve issues across the billing and payments domain, and partner cross-functionally with Finance, CX, and various Enterprise Information Systems teams to strengthen billing operations, controls, and policies that reduce operational risk and deliver innovative customer experiences.
Primary Responsibilities Include- Serve as primary system administrator for order-to-cash applications (e.g., Zuora, AvaTax, and payment processing vendors), maintaining and enhancing their configurations, integrations, workflows, and user access.
- Design, implement, and test internal controls across order-to-cash processes, such as access reviews, reconciliations, and exception monitoring, to reduce operational and compliance risk.
- Partner with business stakeholders across Finance, Tax, CX, and eCommerce to identify system needs, document solutions, and publish related processes and procedures.
- Monitor system and process effectiveness, and recommend improvements to keep daily operations accurate, complete, and efficient.
- Support the engineering organization by providing acceptance criteria, participating in test reviews, giving demo feedback, and gathering stakeholder approvals on new features and releases
- Set standards and best practices for system administration across the order-to-cash stack, reviewing and coordinating work with other analysts to ensure consistency and quality.
What You'll Bring- 3+ years of hands-on experience implementing, optimizing, or sustaining Zuora or a similar order-to-cash platform.
- 5+ years in business systems, operations, or financial systems roles within a fast-paced, high-growth, or innovation-driven environment.
- Bachelor's degree in a relevant discipline (information systems, computer science, and/or finance/accounting).
- Strong analytical and communication skills, with the ability to solve complex problems and make well-informed recommendations.
- Skilled in writing functional requirements and developing test/release plans to support delivery of order-to-cash software solutions.
- Track record of designing controls, including building detection mechanisms, outlining exception playbooks, and root-causing failures to inform prevention.
- Working knowledge of Order-to-Cash and Record-to-Report business processes for ecommerce and recurring service revenue models.
- Comfortable operating independently, with minimal guidance, among cross-functional teams.
- Interest in adopting or leveraging AI tools to improve process efficiency, decision-making, or system operations.
- Familiarity with technologies like SQL, Avalara AvaTax, Paymentech, Tableau, and Jira preferred.
What Values You'll Share- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
The target annual base pay range for this role is $89,000 to $119,000
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
