OverviewAmyx is seeking to hire a Sr. Business Operations Specialist to support our client DHA in Falls Church, VA.
ResponsibilitiesResponsibilities and Daily Tasks:Contractor shall provide support to manage a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize and automate processes for maximum effectiveness and support organizational culture of knowledge-sharing. Facilitates Communities of Practice (CoP) to foster innovation, improved performance, and collaboration. Creates tools utilizing current technologies and monitors data repositories to determine appropriateness of content and eliminate redundant, inaccurate, or inappropriate content.
- Contractor shall provide support to manage a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize and automate processes for maximum effectiveness and support organizational culture of knowledge-sharing. Facilitates Communities of Practice (CoP) to foster innovation, improved performance, and collaboration.
- Creates tools utilizing current technologies and monitors data repositories to determine appropriateness of content and eliminate redundant, inaccurate, or inappropriate content. Assist with management of the DHACA (AD-S) web presence and collaborative environment in all domains.
- Assist with development of DHACA (AD-S) Knowledge Management (KM) policies, plans, and procedures while ensuring alignment with DHA's strategic plan.
- Assist with development of strategies and processes to capture and codify tacit and explicit knowledge.
- Assist with development of KM taxonomies, facilitates knowledge audits, and perform knowledge mapping and needs assessments to ensure compliance with rules and branding guidelines.
- Ensure KM technology tools are aligned with strategy and support organization mission, vision, and objectives.
- Consult with individuals at all levels within DHACA (AD-S) to evaluate their requirements in order to design and develop custom SharePoint solutions, such as custom sites, lists, libraries, and workflows.
- Assist DHACA (AD-S) leaders in developing tools that optimize performance and maximize return on investment (ROI).
- Assist with developing, deploying, and implementing Business Process Management (BPM) capabilities such as process design, mapping, and modeling to improve business processes, organization efficiency and effectiveness.
- Integrate BPM processes with portal features, including unified security, document management, and group management capabilities to improve business processes and increase organization efficiency.
- Participate in DHACA Integrated Product Teams (IPTs) or other entities to capture all KM/BPM processes.
- Assist Government staff performing oversight, management, and administration of AD-S's collaborative environment to protect PII, procurement sensitive, and other sensitive information.
- Utilize the DHACA Executive Support Office (ESO) Help Ticket System to receive, monitor, manage, and assist users with user requests related to ESO responsibilities.
- Develop and deliver ad hoc or event driven DHACA portal training sessions in groups or one-on-one situations in all areas of KM and BPM.
- Contractor shall assist the Government in managing all DHACA web- based content to include managing DHACA public/private web domain requests, coordinating updates, and ensuring 508 compliances.
- Assist users with SharePoint-based, out-of-the box tools to include developing portal pages, organization files and folders, managing portal content, creating training materials, and providing advice on how to best leverage collaboration tools based on customer needs
- Must have the ability to communicate accurate information
Qualifications- Exceptional knowledge or understanding in Knowledge Management procedures and Collaborative Portal/Site design, development, maintenance, and layout.
- Exceptional knowledge or understanding in desktop publishing and graphics programs such as Photoshop, MS Visio, MS Power BI and collaborative portal programs such as SharePoint Online (SPO) and Microsoft Teams with knowledge/understanding of Section 508 compliance for the Directorate web pages.
- Excellent communication, interpersonal, collaborative, and customer service skills with the ability to manage multiple high level visibility projects concurrently.
- Ability to provide support for developing and providing Agency Web-site content that will motivate and meet Government and civilian users' needs.
- Ability to create and deploy multiple SharePoint Online and TEAMS sites (at the command level or equivalent).
- Extensive knowledge or understanding of managing SharePoint permission groups and applied permissions at the unique level throughout multiple SharePoint sites.
- Extensive knowledge or understanding of managing and deploying a variety of SharePoint web parts to include SharePoint Lists.
- Extensive or understanding on how to deploy SharePoint Lists and PowerApps to improve current organizational inefficient/labor intensive processes. Knowledge of managing lists, to include using workflows to improve the communication process for the list users and owners.
- Extensive knowledge or understanding with Microsoft PowerApps and Microsoft Power Automate Flows.
- Successful candidate must have a Bachelor's degree and at least 8 years of related experience.
- Comp TIA Certs preferred.
Benefits include:
- Medical, Dental, and Vision Plans (PPO & HSA options available)
- Flexible Spending Accounts (Health Care & Dependent Care FSA)
- Health Savings Account (HSA)
- 401(k) with matching contributions
- Roth
- Qualified Transportation Expense with matching contributions
- Short Term Disability
- Long Term Disability
- Life and Accidental Death & Dismemberment
- Basic & Voluntary Life Insurance
- Wellness Program
- PTO
- 11 Holidays
- Professional Development Reimbursement
Physical DemandsEmployee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
