About the role
As a Senior Business Analyst (ServiceNow), you will make an impact by leading business analysis activities across client engagements, translating complex business requirements into effective ServiceNow solutions, and driving process improvement initiatives. You will be a valued member of the ServiceNow delivery team and work collaboratively with clients, technical teams, process consultants, project leaders, and key stakeholders to deliver high-quality business outcomes.
In this role, you will:
Lead business analysis activities across client engagements, including requirements gathering, prioritization, documentation, and stakeholder management.
Partner with clients, process teams, and technical teams to identify business challenges and recommend scalable ServiceNow-based solutions.
Analyze business processes, perform root cause analysis, and drive continuous process improvement through documentation, controls, and optimization initiatives.
Assess solution feasibility, risks, costs, and business value while developing business cases and communicating recommendations to stakeholders.
Mentor and coach Business Analysts, manage team work allocations, support delivery excellence, and provide thought leadership throughout the project lifecycle.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Bachelor's degree in Information Technology, Engineering, Science, or a related field.
5+ years of Business Analyst experience, including requirements elicitation, analysis, and stakeholder management.
5+ years of experience designing, documenting, and improving business processes.
3+ years of experience supporting technology projects as a Business Analyst in an enterprise environment.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Business Process for Implementation certification.
ITIL v3 or ITIL v4 certification.
Strong experience documenting business and functional requirements and translating them into solution designs.
Experience conducting risk assessments, business case development, process mapping, and solution feasibility analysis.
Excellent communication, presentation, facilitation, and client-facing skills.
These will help you stand out
Six Sigma certification and experience driving process optimization initiatives.
Certified Process Design Engineer (CPDE) certification.
Agile and Scrum delivery experience.
Prosci Change Management certification.
TOGAF certification or enterprise architecture exposure.
Experience with UML, BPMN, Visio, process flow mapping, data mapping, and workflow visualization tools.
Experience supporting ServiceNow demonstrations, testing activities, and user adoption initiatives.
Salary and Other Compensation:
Applicants will be accepted till 08/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
