Capital One Financial Corporation

Sr. Associate Process Manager, Incident Management - Hybrid

Capital One Financial Corporation • $88K — $101K *
Mclean, VA 22101Hybrid
Business Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required; Bachelor's Degree or military experience preferred.
  • Minimum 1 year of experience in data reporting and analytics.
  • At least 1 year of process or project management experience is necessary.
  • Minimum 2 years using Google Suite.
  • Experience in access management or incident management preferred (minimum 2 years).
  • At least 2 years with reporting and analytics is desired.
  • BPM Certification is a plus.

Responsibilities

  • Monitor Enterprise Payments network performance and respond to technical outages.
  • Own and execute key processes for end-user support and incident management.
  • Establish and maintain formal process documentation.
  • Communicate details of high-severity incidents with Senior Leadership.
  • Collaborate with stakeholders and IT to facilitate incident management.
  • Analyze complex data for reporting to stakeholders and external partners.
  • Partner with global teams for continuous network support.

Benefits

  • Comprehensive health, financial, and well-being benefits offered.
  • Performance-based incentive compensation eligibility, including cash bonuses and long-term incentives.
  • Inclusive workplace culture with a focus on collaboration and continuous improvement.
Full Job Description
Sr. Associate Process Manager, Incident Management - Hybrid

As a Senior Associate, Process Manager within the Access, Incident and Crisis Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed Incident Management service to the Enterprise Payments organization, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.

A common day in this role will include Incident Management monitoring, analysis and reporting.  You will be responsible for assessing data to provide top notch recommendations, enabling Enterprise Payments to meet their operational goals.

What would make you successful?

  • You enjoy working in a role that is fast-paced and tactical in nature

  • You have excellent customer service/relationship management skills

  • You enjoy working as both an individual and team contributor

  • You have excellent time management skills and are used to meeting/exceeding rigorous deadlines

  • You have great communication skills (written & verbal)

  • You are not afraid to dive into data and use it to help formulate direction and decisions

  • You are not afraid to bring new ideas to the table and challenge the status quo

  • You are digitally curious, with a drive to learn more about technology

  • You operate as a self-starter and continuously develop project, process and technology skills

Job Responsibilities

  • Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates through all channels

  • Responsible for ownership and execution of processes critical to the end user support and incident management function

  • Establish and maintain formal process documentation

  • Engage with Senior Leadership as needed, to communicate details and updates relating to high-severity incidents

  • Interface between Enterprise Payments stakeholders and IT in a highly collaborative environment

  • Compile and analyze advanced level reporting that is often complex, which includes gathering, transforming and presenting data to key stakeholders and external partners

  • Partner with upstream and downstream stakeholders and other partners to support intent changes and makes adjustments timely in a well-managed way

  • Participate in internal quality assurance controls and monitoring, including real-time review and editing of communications

  • Partner with global teams to ensure round the clock support and health of the network

  • Interface with Technology teams to assess impacts to operations during multi-user incident events

  • Support ad hoc, enhancement or business-wide projects either independently or through partnership with support teams 

  • Foster a culture of openness, collaboration and continuous improvement


Location:This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.


Basic Qualifications

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience with data reporting and analytics

  • At least 1 year of process or project management experience

  • At least 2 years of experience using Google Suite


Preferred Qualifications

  • Bachelor's Degree or military experience

  • At least 1 year of experience supporting, partnering and interacting with internal business partners

  • At least 2 years of experience with access management or incident management

  • At least 2 years of experience with reporting and analytics

  • At least 2 years of process or project management experience

  • At least 3 years of experience using Google Suite

  • BPM Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. Process ManagerRichmond, VA: $80,800 - $92,200 for Sr. Process Manager


 


 


 


 


 


 


 


 


 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Finance & Insurance
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ
COF
* Ladders Estimates

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