What You'll Do Strive is seeking a highly motivated, strategic, and detailed-oriented individual for the Sr. Associate, Operations & Strategy. This role is responsible for supporting the market operations teams through continual process improvement and program management with a focus on scalability and execution. This position reports to the Sr. Director, Market Operations and will partner closely with the Sr. Manager, Market Operations.
The Day to Day - Supports Market Leaders by successfully navigating a matrixed environment to address operational issues and answer related questions.
- Collaborates with multiple internal teams to ensure a cohesive, streamlined approach to market provider and patient engagement activities, including but not limited to:
- Initiates and leads coordination efforts around various patient engagement activities
- Project manage provider engagement activities, working closely with various internal & external teams to develop strategy and tactically execute.
- Conducts strategic analysis to identify potential risks and opportunities related to engagement activities and provides recommendations for improvement.
- Effectively pulls in and coordinates multiple internal resources to support engagement initiatives, optimizing efficiency and productivity.
- Develops and creates comprehensive slide decks for presentations, conveying complex information clearly and compellingly.
- Implements quality improvement initiatives, monitors performance indicators, and ensures adherence to standards and protocols to enhance market outcomes.
- Works cross-functionally to help design and implements new standard operational processes and process improvements into the Market, adapting to market-specific factors.
- Acts as a resource person to administrative team, department managers, and clinical staff on any issues that may come about including but not limited to: IT issues, patient concerns, general administrative questions.
- Creates structure around complex ambiguous problems and translates market needs to leadership.
Minimum Qualifications - Bachelor's degree in business, marketing, or related field.
- 2+ years of experience in consulting, business operations, operations, and/or with a high-growth healthcare organization.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency
- Ability to travel and be onsite to meet business needs.
Preferred Qualifications - Experience in provider communications.
- Project management experience.
- Experience in managing multiple diverse priorities and requirements.
- Depth of knowledge of the healthcare sector (renal care experience preferred).
- Proficient in PowerPoint, Excel, Word, and Microsoft Applications.
About You - Proven ability to work with a team and coordinate across many moving functions and workstreams.
- Entrepreneurial spirit and comfort in ambiguity; desire to be a self-starter.
- Strong interpersonal, cross-functional communication and organizational skills.
- Excellent relationship building skills with the ability to influence change.
- Excited to work in a fast-paced environment with constant change.
- Ability to think across multiple dimensions of a business (Clinical, Technology, Business, Operations).
- Ability to analyze complex situations and provide strategic solutions.
Annual Salary Range: $74,000 - $90,000Final compensation will be determined based on location, experience, and qualifications.
