The Travelers Companies, Inc

Sr. Associate Engineer - ITSM Analysis & Resiliency

The Travelers Companies, Inc • $81K — $134K *
Hartford, CT 06106Hybrid
Information Technology
Less than 5 years of experience
Reposted 3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related STEM field, or equivalent experience plus 1 year in technology operations or related engineering.
  • 3 years preferred experience in technology.
  • Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint.
  • Familiarity with IT service management processes; ITIL knowledge a plus.
  • Knowledge of infrastructure technologies such as Network, Database, Server, Storage, Cloud, as well as Operating Systems.

Responsibilities

  • Analyze incident trends and data to improve system stability and resiliency.
  • Translate technical findings into clear presentations and reports for leadership.
  • Conduct data analysis to identify patterns and issues across technologies.
  • Perform root cause analysis to uncover true sources of problems.
  • Collaborate with teams to identify information and develop solutions.
  • Champion the use of AI tools to enhance analysis and output quality.
  • Proactively identify gaps and drive work to completion with accountability.

Benefits

  • Health insurance coverage for employees and eligible family members from day one.
  • 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, with options for student loan repayment contributions.
  • Minimum of 20 days Paid Time Off annually, plus nine paid company holidays.
  • Access to a comprehensive wellness program, including mental health resources.
  • Encouragement and support for community involvement through matching gifts and volunteer rewards program.
Full Job Description
Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$81,500.00 - $134,500.00

Target Openings

1

What Is the Opportunity?

We're looking for a Technology Engineer - ITSM Analysis & Resiliency to join our Enterprise Technology Services team in Hartford, CT (hybrid). In this role, you'll analyze incident trends and data across a broad set of technologies to drive improvements in the stability and resiliency of critical enterprise systems. You'll translate complex technical findings into clear, executive-ready presentations and reports that inform decision-making at various levels of leadership. The ideal candidate brings strong data analytics skills (Excel, PowerPoint), a self-driven work style, and a comfort with AI tools and prompt engineering to accelerate analysis and output quality. You'll collaborate broadly across ETS and business partners while working with a high degree of autonomy and accountability.Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.What Will You Do?
  • Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint; experience with additional analytics or visualization platforms a plus.
  • Conduct data analysis across a broad set of information to drive improvements in the stability and resiliency of key technologies that support the Company and its Lines of Business (LOBs).
  • Perform trending and analysis of technology incidents, evaluating and making recommendations regarding themes and candidates for deeper analysis and root cause investigation


Employ Data-Driven and Analytical Skills and Tools to do the following:
  • Complete data analysis across a broad set of information using Excel and other available tools to find common patterns/trends.
  • Analyze data in aggregate to identify broader issues, including those that may be less obvious.
  • Conduct deep Root Cause Analysis to identify the true source of problems (using tools like the 5 Whys).
  • Uncover and drive lessons learned.
  • Problem-solve and collaborate with other teams to uncover and assess information.
  • Identify ways to use automation for analysis and to drive solutions.
  • Exhibit natural curiosity and look for creative ways to obtain information to help solve problems.
  • Seek and identify practical solutions to recurring problems and remediation of systemic root causes.
  • Effectively identify proactive ways to detect and prevent issues.
  • Use team best practices, standards, and templates.


Communicate with Impact - Especially to Leadership:
  • Translate complex technical findings into concise, actionable messages tailored to different levels of leadership; know what to say, what to leave out, and how to frame the "so what."
  • Craft executive-ready presentations and reports using data visualizations, diagrams, and structured narratives that tell a clear story and drive informed decision-making.


Apply AI and Prompt Engineering Skills:
  • Demonstrated familiarity with AI tools (e.g., generative AI assistants) and the ability to craft effective prompts to accelerate analysis, synthesize large data sets, and produce polished written outputs.
  • Actively explore and advocate for responsible AI adoption within the team to improve efficiency and the quality of analytical outputs.


Self-Driven and Accountable:
  • Takes initiative without waiting to be directed; proactively identifies gaps, pursues answers, and drives work to completion with a high degree of personal accountability.
  • Continuously seeks to grow skills and knowledge, independently identifying and learning tools or techniques needed to stay effective and ahead of emerging challenges.


Influencing and Collaboration:
  • Effectively negotiate with others and drive positive outcomes.
  • Work well with others (both within and outside the team, within ETS, and with other partners) to implement solutions that drive improved stability and resiliency of core technologies used across the Enterprise.
  • Self-motivated and self-directed; comfortably navigates ambiguity and independently identifies the skills, information, and approaches needed to succeed without waiting for guidance.
  • Drive continuous improvement using a minimum viable product mindset and a fail-fast approach.
  • Prioritize work and manage work efforts within established objectives and priorities.
  • Adhere to established quality control and security protocols.
  • Provide division, department, and business area management with timely and accurate information regarding the status and performance of assigned work efforts.
  • Perform other duties as assigned.


What Will Our Ideal Candidate Have?
  • Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint; experience with additional analytics or visualization platforms a plus.
  • Three years of experience in Technology preferred.
  • Knowledge of infrastructure technologies such as Network, Database, Server, Storage, Cloud, as well as Operating Systems and software etc. preferred.
  • Knowledge of IT service management process discipline; ITIL familiarity a plus but not required.
  • Champion of AI adoption, and usage.


What is a Must Have?
  • Bachelor's degree in computer science, related STEM field, or its equivalent in work experience plus 1 year of technology operations or related engineering experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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