Gilead Sciences Inc

Sr. Analyst CRM and Event Management

Gilead Sciences Inc • $95K — $123K *
Mississauga, ON L4T 0A1In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Undergraduate or graduate degree in a quantitative discipline (e.g., computer science, statistics, mathematics, engineering).
  • 3+ years of direct experience in CRM management.
  • Proven experience in Salesforce or Veeva systems, particularly in commercial metrics and analysis.
  • Demonstrated ability to manage end-to-end CRM ecosystems, including user administration and reporting.
  • Preferred Salesforce CRM or Veeva certification.

Responsibilities

  • Collaborate with stakeholders to resolve everyday issues in Veeva and Veeva Events Management.
  • Lead creation and maintain bi-annual target lists for field users.
  • Manage data integrity, including new user setups and territory alignments.
  • Conduct training sessions for new users.
  • Hold weekly 'Office Hours' for the field team to address issues efficiently.
  • Act as the local business lead for Veeva Events Management, overseeing configuration and compliance.

Benefits

  • On-site work 3 days a week in Mississauga.
  • Opportunities to pilot AI-enhanced tools and automation initiatives.
  • Joining a collaborative team within the Commercial Operations department.
Full Job Description
Job Description

We have and exciting opportunity in our Mississauga location within our Canadian affiliate, on site 3 days a week:

Sr. Analyst: CRM and Event Management

The Sr. Analyst: CRM and Event Management will report to the Director of Analytics & Insights and be a core member of the broader Commercial Operations team.

The Sr. Analyst: CRM and Event Management plays a critical role within the affiliate, supporting the evolution of the CRM ecosystem and all related commercial processes. This role partners closely with Sales and Marketing to manage and maintain the G360 environment, including call reporting, CLM materials, Veeva Approved Email, target lists, Veeva Events Management, and customer master data. The role also serves as a key liaison with global teams, supporting the rollout of new CRM functionalities and contributing to the future implementation of Veeva Vault CRM. The Sr. Analyst is the core owner of the local CRM and should work closely with other affiliate peers to maximize utilization of G360 to best meet the needs of an evolving business.

Essential Duties and Job Functions:

The responsibilities include and are not limited to:
  • Collaborate with business stakeholders to solve problem day to day issues within Veeva and Veeva Events Management
  • Lead the creation of bi-annual target lists for all field force users - end to end including information gathering, system updates, template updates, training, consolidation and loading into Veeva. Thereafter maintenance of these lists to ensure accuracy.
  • Ongoing data management and hygiene, creation of new users, new territory alignments, promotional tools, key messages and objections
  • Training of new users
  • Weekly "Office Hours" with the field team to efficiently raise and solve issues
  • Stay updated with the latest CRM features, best practices, and industry trends to ensure the team is leveraging the most effective tools and techniques
  • Business Process Owner for Veeva Vault Promomats
  • Act as the local business lead for Veeva Events Management (VEM), including event configuration, user support, compliance oversight, and coordination with global teams for enhancements and issue resolution.
  • Work closely with Global Data & IT teams
    • To ensure data integrity and accuracy
    • Support new data ingestion and improvements necessary to meet end user needs
    • Participate in data/code reviews and provide constructive feedback to maintain high-quality standards
  • Support data ingestion where necessary while working to minimize human interaction through Tableau Prep, AI or other innovative solutions.
  • Maintenance of any related processes in terms of integration of IQVIA datasets into our local CRM ecosystem
  • Management of our clinical database reporting - consolidate and build reports where possible and work closely with internal stakeholders to ultimately automate this process as much as possible
  • Partner with Commercial, Marketing, and Digital teams to support the design and delivery of omnichannel campaigns using CRM data and segmentation logic.
  • Customer support POC for customer access/technical requests emanating from our customer portal
  • Support local pilots of AI-enabled tools and automation initiatives that enhance CRM efficiency, data quality, or field force effectiveness.


Knowledge, Experience and Skills:
  • An undergraduate or graduate degree in a relevant quantitative discipline (computer science, statistics, mathematics, engineering etc.);
  • 3+ years applied experience in direct CRM management
  • A self-starter with high motivation, proactive problem-solving skills and thrives in complex and ambiguous situations
  • Broad and proven experience in Salesforce or Veeva development. Especially in supporting Commercial teams in metric measurement and designs that support deep analysis.
  • CRM Ecosystem Management: Demonstrated experience managing end-to-end CRM ecosystems, including user administration, territory alignments, call reporting.
  • A Salesforce CRM or Veeva certification is preferred
  • Familiarity with AI and proven willingness to pilot and scale innovative solutions.
  • Proficiency with data visualization and data storytelling
  • Experience in Tableau Prep, Snowflake and Starburst beneficial
  • Experience with IQVIA related datasets is an advantage but not required
  • Strong interpersonal and communication skills with a proven ability to collaborate across Commercial, Marketing, IT, and Global teams.
  • Ability to manage complex projects independently, from planning through execution, with strong organisational and time management skills.


For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.

The salary range for this position is CAD $95,455 - $123,530 annually. In addition, this role is eligible for a discretionary target annual bonus. Gilead determines base compensation by considering factors such as experience, qualifications, and geographic location. As a result, actual compensation may vary.

AI Clause

We use AI-enabled tools to support our recruitment process. All hiring decisions are made by our recruitment team.

About Gilead Sciences Inc

Gilead Sciences is a research-based biopharmaceutical company that discovers, develops, and commercializes innovative medicines in areas of unmet need. With each new discovery and experimental drug candidate, they seek to improve the care of patients suffering from life-threatening diseases. Gilead's primary areas of focus include HIV/AIDS, liver disease, and serious cardiovascular and respiratory conditions.

Gilead Sciences Inc Careers

Join the vibrant team at Gilead Sciences Inc, a leader in the biopharmaceutical industry known for its innovative approach to healthcare. At Gilead, we are committed to advancing the care of patients around the globe through rigorous science and research.

Work You’ll Do

Embark on a career journey with Gilead Sciences Inc, where job opportunities abound in a variety of fields, from scientific research to marketing and sales. Our team is dedicated to fostering an environment of diversity and inclusion, where every employee can thrive.

Innovate and Lead

At Gilead, innovation is at the core of everything we do. Join us and contribute to our mission of saving lives through advanced treatments and cutting-edge medicine. Our leadership is committed to nurturing professional growth, making Gilead an ideal place for those who aim to lead and innovate in the healthcare industry.

Grow Your Career

Gilead Sciences Inc offers a wealth of career advancement opportunities. With personalized career development programs, employees are encouraged to pursue their professional interests and expand their skills. Whether through on-the-job learning, formal training, or leadership development, we provide the tools necessary for long-term career growth.

Be Part of Our Team

Our team at Gilead Sciences Inc is composed of passionate, curious, and solution-driven professionals. By joining us, you’ll collaborate with some of the brightest minds in the industry. Our culture promotes teamwork and an interdisciplinary approach to problem-solving, making our workplace dynamic and innovative.

Internship and Employment Opportunities

Start your career with Gilead through our internship programs, which offer hands-on experience in biopharmaceutical development and business operations. For seasoned professionals, our employment opportunities span across various disciplines, inviting you to bring your valuable skills to our team.

Benefits and Culture

Gilead Sciences Inc is not only a great place to work but also offers competitive benefits designed to support the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans and wellness programs, we ensure our team members are taken care of.

Networking and Professional Development

We emphasize the importance of networking and professional development within the company. Regular workshops, seminars, and training sessions are held to enhance your skills and knowledge. Additionally, Gilead’s strong emphasis on internal networking allows for cross-departmental collaboration and innovation.

Join Our Hiring Events

Stay connected with Gilead by joining our hiring events and exploring open positions that match your skills and interests. We are always on the lookout for dedicated, creative, and driven team players. Prepare your resume, ace the interview, and take the first step towards a fulfilling career at Gilead Sciences Inc.

Explore Jobs at Gilead Sciences Inc

Discover the exciting career opportunities waiting for you at Gilead Sciences Inc. Visit our careers page to search for open positions, read about our company culture, and learn how you can make a difference in the global healthcare landscape.

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Keep informed with the latest company news, career tips, and industry insights—all from the people who work at Gilead Sciences Inc. Subscribe to our job alert emails and personalize your experience to receive updates that align with your career preferences. Join Gilead Sciences Inc today and be part of a team that values innovation, leadership, and a commitment to diversity and employee growth.
Learn more about Gilead Sciences Inc
Size
14,400 employees
Market Cap
$107.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$123 million
Founded
1987
5 Year Trend
-2.1%
Revenue
$24.6 billion
NASDAQ
GILD
* Ladders Estimates

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