*Please note this role is open to retirees of The Cigna Group only*The Sr. Account Executive manages the relationship with existing commercial clients. This position is the owner of the client relationship, development of long term account strategy and lead in meeting client immediate needs. The Sr. Account Executive is responsible for identifying up sell and expansion opportunities, and incorporating into annual strategic plan as well as client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction. The Sr. Account Executive should have strong relationship building skills, a drive to exceed solution sales targets, an ability to deliver results in a fast paced environment, and a passion for serving clients and their members.
Essential Functions- Manage and strengthen client relationships and ensure satisfaction levels are met.
- Responsible for client renewals, up sells and expansions and for meeting client retention targets.
- Direct activities of internal Account Management team and extended team members as related to client strategic objectives and escalated service issues.
- Special projects and task forces as assigned.
Qualifications- Bachelor's degree in related field or 14+ years of experience or Master's degree with 6+ years relevant experience
- Experience working with consultants
- Accountable for development of client-specific strategic plan, and ongoing monitoring of plan with adjustments made as necessary
- Delivery of recurring business reviews with client (annually, quarterly)
- Serve as account strategist for assigned accounts both internally and externally
- Determine opportunities for up sells, expansions and maximizing opportunities for revenue growth
- Interface directly with assigned clients and groups on a quarterly basis or more frequently as needed
- Serves as the face of Express Scripts with ongoing communication to the client as necessary to maintain and grow relationship thereby, ensuring client retention
- Strong PC skills including Microsoft Word, Excel, and PowerPoint; Working knowledge of financials.
- Strong Project management skills
- Superior verbal and written communication and presentation skills
- Ability to negotiate, lead others, organize, analyze and interpret information
- Ability to travel as needed to meet goals (approximately 25%)
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
