Job Description:Job DescriptionThe
SQA Automated Non Conformance Management Lead (2-year assignment) is responsible for leading the strategic execution, development, and scaling of automated systems for Non-Conformance Management across the Global Pet Nutrition segment driving data quality and efficiency benefits to SQA as a priority. Works closely with R&D and supply to gain alignment and resources to drive change.
This highly collaborative, technical role focuses on eliminating heavy manual administrative workflows-such as assembling, chasing, and documenting S-CAPAs-by driving robust integrations across core corporate systems. By implementing automated, AI-enabled verification tools and resolving shopfloor-level process and logistics friction, this leader ensures seamless data flows, robust supplier accountability, and digitized, real-time quality compliance.
Additionally key to this role is
leading end-to-end business process mapping across SQA operations to uncover and drive further efficiency opportunities. This leader will
partner directly with the Digital team to design, align, and execute an integrated
end-to-end digital strategy, ensuring seamless data flows, robust supplier accountability, and digitized, real-time quality compliance for future.
Context and Scope:This role operates within the Global Pet Nutrition segment, with a global scope that bridges corporate digital strategy with segment specific needs and technical requirements.
- Corporate & Cross-Segment Collaboration: The job holder must work in close partnership with corporate R&D Systems, MGS SQA team, Global Supply, and segment Q&FS.
- They will act as a primary interface with the Digital team to co-create and drive the end-to-end digital SQA strategy, ensuring local systems align seamlessly with the broader enterprise digital roadmap.
- Process Excellence & Efficiency: Through systematic end-to-end business process mapping, this leader will analyze current SQA workflows, highlight execution bottlenecks across sites, and redesign processes to maximize efficiency and build scalable automation opportunities.
- Operational Excellence & Systems Alignment: To drive both long-term structural changes and immediate site improvements, this role balances strategic collaboration with corporate systems developers and the Digital team alongside agile work with local OE teams for quick-fix operational solutions.
What would be your key responsibilities?Non-Conformance Management & Strategy Execution- Automated NCM Strategy: Lead the strategic execution and delivery of automated non-conformance management, ensuring close collaboration with Supply, Q&FS and digital to build a seamless end-to-end digital workflow.
Corporate Systems Integration & S-CAPA Automation- Nexus System Enhancement: Collaborate closely with Corporate R&D Systems and the MGS SQA team to deliver functionality enhancements to successfully removing manual efforts to assemble, send, chase, and document S-CAPAs and supplier responses.
- Resolve Integration Friction: Systematically resolve integration and data synchronization inconsistencies between digital solutions.
- Data Understanding & Usability: Address general systemic challenges and technical knowledge gaps around the process and tool functionalities to improve data literacy across the organization.
Automated CoA Verification & AI Scaling- AI Tool Implementation: Lead the strategy and deployment of the automated CoA verification AI tool across all Pet Nutrition factories.
- Automated Data Queries: Drive the end-to-end automation of data collection, parsing, and automated query generation to flag out-of-specification or non-compliant supplier certificates of analysis instantly.
SQA connected Business process driving digital strategy- End-to-End Process Mapping: Lead the comprehensive mapping of critical SQA, workflows to identify process variations, manual bottlenecks, and operational redundancies across the SQA operations.
Digital Collaboration: partner directly with the Digital team to design, align, and execute an integrated end-to-end digital strategy, ensuring seamless data flows, robust supplier accountability, and digitized, real-time quality compliance for future
What are we looking for?- Bachelor's degree in Food Science, Quality Management, Food Safety, Engineering, Computer Science, Information Systems, or a related technical discipline would be beneficial
- Substantial and consistent experience in technical function, ideally across SQA/R&D/Q&FS.
- Experience implementing projects with senior x-functional stakeholders.
- Preferred: Certifications in Lean Six Sigma (Green/Black Belt), Business Process Management (BPM), Agile Project Management, or Change Management.
- Experience in Quality Systems, SQA, Manufacturing Quality, or Supply Chain Operations within the FMCG, food, or pharmaceutical industries.
- Process Mapping Mastery: Proven experience leading end-to-end business process mapping and design (e.g., Value Stream Mapping) to drive efficiency and lean operations.
- Digital Strategy & Collaboration: Experience collaborating directly with Digital/IT functions to co-create long-term roadmaps, deploy enterprise-level digital tools, or drive large-scale digital transformations.
- Systems & Database Expertise: Deep understanding of enterprise quality and specification management software (experience with Mars-specific systems such as Nexus, Trinity, and ATLAS, or equivalents like SAP QM and PLM systems is highly advantageous).
What can you expect from Mars?- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including a company bonus.
