Job Summary:The Specialty Services Engagement Manager is responsible for advancing in-network referrals and optimizing network utilization through strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care within LifeStance's comprehensive services.
Scope may adapt based on business needs, market dynamics, and organizational priorities
Duties/Responsibilities: 1. Internal Marketing & Communication - Educate internal stakeholders and affiliated partners, as appropriate, on services, specialties, and capabilities across the organization
- Promote the use of clinical pathways and other best practices to guide appropriate, evidence-based referrals
- Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)
- Highlight success stories and emerging opportunities to foster collaboration and awareness
2. Provider Relationship Building & Engagement - Build and maintain strong relationships with referring providers and care teams across assigned regions or service lines
- Serve as a key liaison to facilitate communication, resolve concerns, and enhance the referral experience
- Identify provider needs and barriers through ongoing engagement, feedback, and data insights
- Promote network engagement and loyalty through education, support, and continuous improvement efforts
3. Data Analysis & Strategic Planning - Analyze referral patterns and trends to identify insights, risks, and opportunities for optimization
- Monitor network utilization and contribute to performance tracking across service lines
- Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals
- Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives
4. Operational Support & Problem Solving - Identify and reduce referral leakage by understanding root causes and scalable solutions.
- Facilitate access to care, improve scheduling efficiency, and eliminate barriers to specialty services.
- Act as a resource to resolve issues related to referrals, communication, or coordination among providers and departments.
- Participate in and/or lead special projects and initiatives as business needs evolve
Required Skills/Abilities: - Strong understanding of referral processes, clinical workflows, and healthcare service delivery.
- Excellent interpersonal, communication, and relationship management skills.
- Analytical mindset with the ability to interpret data and develop actionable strategies.
- Knowledge of CRM tools, EMRs, and referral management systems preferred.
- A commitment to continuous learning and improvement based on current clinical best practices and standards of care.
- Effective at communicating and translating complexity to a clinical audience
- Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
Education and Experience: - Bachelor's degree in healthcare administration, business, marketing, or a related field. Master's preferred. Clinical Licensure & Experience in patient care delivery a strong plus.
- 3-5 years of experience in healthcare provider relations, network engagement, or care coordination.
- Other experience or certification requirements
Physical Requirements: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
In Office and Travel Requirements: - Remote with flexibility to travel up to 50% of the time to engage clinicians and leadership teams across accountable geographies
COMPENSATION: $100,000 - $110,000/annually
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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