Job DescriptionPosition SummaryOur Company's Enterprise IT organization is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real-time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur.
The Business Analyst will help define and document the business processes, workflows, requirements, and operational needs that support the center's technology and operating model. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value Team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well as our Company's Enterprise Strategy Office. The Business Analyst will also work across IT, resilience stakeholders, and external vendors to gather and analyze information, support process development, and ensure that the ERC's people, process, technology, and governance components are well integrated.
Responsibilities- Gather, analyze, and document business requirements, workflows, use cases, and process maps for ERC capabilities, including SDLC documentation, user stories, acceptance criteria, and support for test case development and execution.
- Translate business and operational needs into clear, actionable requirements for technology and implementation teams.
- Support development of operating procedures, escalation workflows, and process documentation for a 24x7 monitoring environment.
- Partner with GSAG, our Company's Enterprise Strategy Office, and other stakeholders to define future-state processes supporting risk sensing, event monitoring, assessment, and crisis response.
- Facilitate meetings and working sessions to align business, technical, and operational stakeholders, and capture notes, action items, and follow-up.
- Support mapping of data sources, system dependencies, and integrations needed to create a common operating picture.
- Assist in identifying gaps, risks, and opportunities for process improvement and operational efficiency.
- Contribute to testing and user acceptance activities; design, develop, and deliver training programs and enablement materials to support both the onboarding of new users and the ongoing skill development of existing users on live ERC technologies.
- Help track action items, decisions, dependencies, and issues across workstreams.
- Support development of metrics, reporting, and performance tracking for ERC processes and capabilities.
- Partner with the Product Manager, project leads, and technical teams to ensure requirements are implemented effectively.
- Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.
- Support ongoing process refinement and continuous improvement after launch.
QualificationsRequired- HS required.
- 3+ years of experience in business analysis, process improvement, technology delivery, or related roles.
- Experience gathering and documenting business requirements and process workflows.
- Strong analytical, problem-solving, and organizational skills.
- Strong communication and facilitation skills with the ability to work across stakeholder groups.
- Experience supporting technology projects, process design, or operational readiness activities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proven ability to facilitate technical walk-throughs or conduct training sessions for end-users.
- Familiarity with SDLC documentation practices.
Preferred- Experience in resilience, risk management, security operations, crisis management, or command center environments.
- Familiarity with incident management, escalation workflows, or monitoring operations.
- Experience supporting system implementations, data integration efforts, or digital workflow design.
- Experience creating user manuals, workflow guides, or self-service training content for enterprise applications.
- Familiarity with Agile/Scrum methodologies.
- Experience working in a global, matrixed, or highly regulated organization.
- Familiarity with documentation tools, process modeling, and requirements management practices.
- Bachelor's degree in business, Information Systems, Operations, or a related field.
Competencies- Business and process analysis
- Requirements gathering and documentation
- Stakeholder collaboration
- Analytical thinking
- Attention to detail
- Organizational skills
- Effective communication
- Adaptability
- Problem solving
- Follow-through and accountability
- Curiosity and willingness to learn
- Initiative
- Ability to take direction and grow into greater independence
- User enablement and facilitation
- Instructional document design
- Empathy for end-user experience
Why This Role MattersThe ERC is being designed to enhance our Company's ability to identify risk earlier, respond faster, and coordinate more effectively across the enterprise. The Business Analyst will help ensure that the operational model, workflows, and technology requirements are well defined and implemented in a way that supports a resilient, scalable, and sustainable capability.
Required Skills: Action Item Management, Agile Project Management, Business Analysis, Business Informatics, Business Systems Analysis, Logical Thinking, Metrics Development, Process Analytics, Process Implementations, Process Improvements, Product Management, Requirement Documents, Stakeholder Relationship Management, System Designs, System Implementations, System Integration, User Documentation
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:No Travel Required
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):N/A
Job Posting End Date:09/2/2026
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