McKesson

Specialist, Field Support Engineering

McKesson$90K — $110K *
US-Anywhere
+ 5 other locationsRemote
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree or relevant experience with 4+ years in a similar role.
  • Proficient in diagnosing and repairing complex electromechanical and IT systems.
  • Strong communication and customer service skills; proven client relationship builder.
  • Ability to independently manage multiple priorities in a fast-paced environment.
  • Experience with advanced diagnostic tools and remote support technologies.
  • Familiarity with industry standards and compliance in field service operations.
  • Valid driver's license and passport required for potential international travel.

Responsibilities

  • Provide on-site and remote technical support for installations, troubleshooting, and maintenance.
  • Diagnose and resolve hardware, software, and network issues to minimize downtime.
  • Collaborate with engineering, product, and support teams for technical solutions.
  • Document service activities and maintain records per company standards.
  • Train and mentor clients and team members on operational best practices.
  • Identify process optimization opportunities and contribute to product feedback.
  • Assist in continuous improvement initiatives.

Benefits

  • Comprehensive total rewards package including competitive compensation.
  • Annual bonus and long-term incentive opportunities may be available.
  • Career development support and training resources.
  • Health, dental, and retirement benefits offered.
  • Work environment that fosters collaboration and innovation.
Full Job Description
About the Role

Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence.

Target Compensation: $90K - $110K (depending on individual experience)

Travel: 75-80% (may require overnight stays)

What You'll Do (Responsibilities)
  • Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
  • Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
  • Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
  • Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
  • Train and mentor clients and internal team members on system operation, maintenance, and best practices.
  • Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.


Basic Requirements
  • Degree or equivalent and typically requires 4+ years of relevant experience.
  • Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
  • Excellent communication and customer service skills with a track record of building client relationships.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Experience with advanced diagnostic tools and remote support technologies.
  • Familiarity with industry standards and regulatory compliance in field service operations.
  • MUST have valid Driver's License and Passport (international travel may be required)


Preferred Skills/Experience
  • Bachelor's degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
  • Certifications such as CompTIA A+, Network+, or similar technical credentials.
  • Demonstrated ability to train and develop team members or clients.
  • Experience working in cross-functional teams and contributing to product development feedback loops.
  • Strong knowledge of networking, system integration, and troubleshooting methodologies.


Description of Travel or In-Office and Physical Requirements

This role requires up to 70-80% travel to client sites, which may include overnight stays. Work is performed both in the field and in-office environments. Physical requirements include the ability to lift up to 50 lbs, stand or walk for extended periods, and work in varying environmental conditions.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$79,500 - $132,500

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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