This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

What you’ll bring:

As a Specialist Network Technology, you will be responsible for troubleshooting moderate to highly complex roaming network issues affecting AT&T customers while roaming on partner carrier networks, as well as roaming partner customers utilizing the AT&T network. Support activities include both international and domestic wireless carriers.

The successful candidate will work directly with roaming partners, vendors, and internal AT&T organizations, including network engineering, operations, and customer-facing support groups, to investigate and resolve reported network issues. All incidents are managed through a ticketing system and require the use of various network monitoring and troubleshooting tools to diagnose and resolve problems efficiently.

Team members are expected to become knowledgeable across a broad range of wireless technologies and architectures, including 5G, VoLTE, LTE, UMTS/3G, and GSM/2G networks. The ability to work independently, prioritize tasks, and collaborate effectively within a team environment is essential.

What you’ll do:

• Investigate and resolve moderate to highly complex roaming network issues impacting domestic and international customers.

• Analyze wireless network performance and service-impacting events across multiple wireless technologies and network architectures.

• Collaborate with domestic and international roaming partners, vendors, and internal AT&T teams to identify root causes and implement solutions.

• Utilize network troubleshooting tools, performance monitoring systems, and ticketing platforms to manage and resolve incidents.

• Document investigations, findings, and resolutions in a clear and professional manner.

• Participate in troubleshooting efforts involving voice, messaging, and data services across multiple wireless technologies.

• Monitor ongoing issues and provide timely updates to stakeholders.

• Contribute to continuous improvement initiatives and operational process enhancements.

• Work independently while also supporting team objectives and knowledge sharing activities.

What you’ll need:

• Required Experience:

  • 1+ years of related experience in area of professional responsibility

• Desired Education:

  • Bachelor’s degree (BS/BA) preferred.

Supervisor: No

Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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