McKesson

Specialist, Client Management

McKesson • $72K — $120K *
Cary, NC 27513Hybrid
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 4+ years of relevant experience in account management or related fields
  • 2+ years experience in account management preferred
  • 3+ years in Healthcare, Pharmaceutical, or Management Consulting preferred
  • Proven project management skills with the ability to manage multiple projects effectively
  • Strong analytical skills with a focus on process improvement
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint, and CRM software (SalesForce)

Responsibilities

  • Monitor program profitability and analyze discrepancies against established thresholds
  • Negotiate contractual arrangements and ensure accuracy in client invoicing
  • Act as primary client contact for project updates and service delivery
  • Provide consultative services for process improvement and cost-saving opportunities
  • Prepare and deliver quarterly business reviews to clients
  • Drive collaboration across internal departments to enhance service delivery
  • Manage project timelines and coordinate interdepartmental communication to meet client expectations

Benefits

  • Competitive compensation package
  • Annual bonus or long-term incentive opportunities
  • Total Rewards program including comprehensive benefits
  • 10% travel required for the role
  • Opportunities for professional development and advancement
Full Job Description
Purpose
The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team
focusing on larger scale client relationships that encompass almost all of Biologics' business units. The core purpose of this team is to serve as the primary point of contact and "face of Biologics" to our biopharma partners, working to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight.

The Specialist, Client Management objectives are to ensure clarity in client communications, continually search for improvement to existing programs, design and implement new ideas, and help support the larger Client Relationship team. It requires a naturally inquisitive individual that encompasses the willingness to challenge the status quo in search for process improvement. They are accountable for ensuring service excellence as outlined in the client's service agreement. In this highly visible position, the Specialist will be empowered to launch and manage strategically critical client programs that cross multiple business lines while driving continuous improvement in processes.

Key Responsibilities
Financial Management
  • Monitors program profitability against plan on a monthly basis and prepares analysis if
  • established thresholds are not met.
  • Understand contractual obligations and negotiates incremental contractual arrangements after program go-live.
  • Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.
  • Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation.


Customer Relationship Management
  • Responsible for overall customer satisfaction with pharmaceutical client. Acts as primary point of contact for the client related to projects and project status information.
  • Manages client expectation regarding the delivery of services.


Client Management
  • Provides customer with proactive consultative services on process improvement, revenue generating & cost-saving opportunities.
  • Responsible for all written and verbal (non-sales and non-IT specific) communication to the client.
  • Prepares & Delivers Quarterly Business Reviews to the client on the state of the business and outlines opportunities for enhancement, growth, efficiency, etc.


Account/Project Management
  • Drive collaboration across all Biologics Program Operations Team, which includes representatives from Quality, Pharmacy Services, Marketing, Sales, Legal, Business Development, Human Resources, Finance and Accounting and Business Intelligence.
  • Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met.
  • Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary.
  • Interacts with all internal departments to assist as needed in providing business understanding.
  • Ensure timely delivery of reports according to program SLA's.
  • Verifies reasonability of data before client release.
  • Understand, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
  • Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team.
  • Responsible for identifying project priorities with customers and communicating priorities to internal team.


Workforce & Administrative
  • Monitors team tracking on customer projects.
  • Provides status reports to ensure senior level management visibility to program operation.
  • Responsible for building team environment with internal partners.
  • Manages conflict resolution to ensure successful/productive project to program operation.
  • Responsible for building team environment with internal partners.
  • Manages conflict resolution to ensure successful/productive project.


Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

4-year degree in related field or equivalent experience. Advanced degree, MBA or MHS, highly preferred

Critical Skill
  • 2+ years experience in account management is preferred
  • 3+ years business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution, or Management Consulting is preferred
  • Collaborative, customer-focused, and able to create visible value to client and within the
  • organization
  • Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
  • Advance project management and organization skills
  • Detailed understanding and experience with process documentation and improvement
  • Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer
  • Experience with Microsoft Office Suite, including Visio and Project
  • Advanced skills in Microsoft Excel and PowerPoint
  • CRM Software Experience (SalesForce)
  • Excellent verbal and written communication skills
  • Ability to develop strong team relationships and bring individuals together to focus on team goals
  • Excellent time management/organization skills


Travel
10% travel may be required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$72,000 - $120,000

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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