Job Description:The
Spare Parts Operations Manager leads the Spare Parts team to deliver fast, consistent, and accurate support for customers and internal teams. This role owns systems, data integrity, and process governance for parts operations, while driving revenue growth, margin improvement, and continuous improvement initiatives.
Key Role Areas (KRA): 1. Customer Response and Consistency2. Systems and Data Quality3. Revenue and Margin Growth4. Inventory and Fulfillment5. Team Leadership and Continuous ImprovementJob Duties & Responsibilities:- Oversee quoting, order entry, pricing, and fulfillment processes
- Maintain ERP and CRM accuracy; publish dashboards for visibility
- Develop SOPs and audit compliance regularly
- Collaborate cross-functionally to ensure alignment on parts specifications and availability
- Drive change management and communication that sustains standards and accountability
KRA # 1 - Customer Response and Consistency - Develop and maintain SLA standards for quotes and order entry
- Ensure consistent pricing and communication across all customer touchpoints
- Coach team on tone, clarity, and follow-through
KRA # 2 - Systems and Data Quality - Govern parts master data, naming conventions, and documentation
- Eliminate duplicates and obsolete records; maintain revision accuracy
- Standardized documentation storage and controls
KRA # 3 - Revenue and Margin Growth - Implement pricing strategies and discount guardrails
- Drive conversion of spare parts lists into kits and bundled offers
- Build and manage repeatable quoting processes
KRA # 4 - Inventory and Fulfillment - Improve fill rate and on-time delivery through planning and supplier coordination
- Optimize buy/build decisions and expedite processes
- Collaborate with Logistics for shipping accuracy
KRA # 5 - Team Leadership and Continuous Improvement - Coach and develop team members; set clear goals and KPIs
- Build onboarding and training programs for role-specific competencies
- Lead CI projects to reduce quote cycle time and improve process efficiency
- Align with Engineering, Service, and Quality for change management and feedback loops
Qualifications:- 5+ years in spare parts, aftermarket, or service operations; 3+ years in leadership
- ERP/CRM proficiency (Epicor, Salesforce preferred)
- Strong analytical and process improvement skills
Desired Skills: - Packaging machinery or industrial equipment experience
- Lean/CI certification
- Familiarity with BOMs and engineering documentation
We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.
