Job Title:Associate Branch Manager IV
Status:Non-exempt
Reports to: Branch Manager
Department: Southgate Branch
Job Code: 6214
Pay Range: $37.23 - $40.00 Hourly
WHAT YOU'LL DO:- Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.
- Manages, directs and supervises day to day activities of Member Service Specialists.
- Train and coach employees on sound operational and compliance requirements across all areas of the branch.
- Create and maintain staff scheduling that aligns with meeting branch member service demands.
- Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor's, and support overall credit union member services, promotions and member service objectives and expectations.
- Assists the Branch Manager with human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc.
- During times of high transactional volume, delivers exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.
- Identify, investigate and respond to member concerns.
- Ensures compliance and efficiency with all policies and procedures.
- Maintain a current working knowledge of financial industry rules, regulations and sound methods and practices.
- Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements.
- Lead and coordinate service promotion activities, which include outbound calls, special service days and outside marketing efforts as needed and directed.
- Assist Branch Manager in marketing the Credit Union to outside potential fields of membership in their specific field and location.
- Manage relationships between the branch and the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure collaboration in meeting shared company objectives.
- Monitor all internal policy and procedure controls to safeguard the funds and assets of Golden 1.
- Proactively identify any potential issues keeping the branch from providing exceptional member service and collaborate on solutions with the Branch Manager.
- Provide recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch.
- Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering, and elder financial abuse laws appropriate to the position.
- Perform Notary Public services as needed.
- Assists Branch Manager in ensuring that the physical maintenance and overall appearance of the branch facility is satisfactorily maintained at all times.
- Makes recommendations to Branch Manager.
- Travel to meetings by car or public conveyance.
- May occasionally be requested to fill in at another branch location.
QUALIFICIATIONS AND PREFERENCES:- H.S. Diploma or General Education Degree (GED) required
- Associate's Degree in Business Administration, Finance or Human Resources or equivalent work experience preferred
- 3+ years progressively responsible supervisory experience within a retail environment or financial institution required
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2253
DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
