Summary: Applied Innovation is seeking a collaborative and results-driven Solutions Team Manager to oversee solutions engineering, sales engineering, and technical quoting operations. This role is responsible for developing high-performing teams, improving solution design and quoting processes, ensuring quality and consistency in proposals and SOWs, and partnering across Sales, vCIO/TAM, Professional Services, PMO, Deployment, and Operations to support smooth handoffs and successful customer outcomes. The ideal candidate brings strong technical presales experience, people leadership skills, and a continuous improvement mindset to help streamline workflows, reduce delivery risk, and support revenue growth.
Duties and Responsibilities: - Lead, develop, coach, and hold accountable Sales Engineers, Solutions Engineers, and Technical Quoting personnel.
- Set team goals, performance expectations, workload priorities, and accountability measures.
- Build a culture of collaboration, service excellence, innovation, and continuous improvement.
- Manage intake, prioritization, assignment, and progression of solution opportunities.
- Balance workloads across engineering and quoting resources.
- Remove bottlenecks and maintain workflow standards and service level expectations.
- Solution Design & Quality
- Ensure consistent, high-quality SOWs, proposals, technical recommendations, and approved architecture.
- Review complex or high-impact opportunities before customer delivery.
- Align sold solutions with delivery expectations to reduce scope gaps, ambiguity, and delivery risk.
- Technical Quoting & Revenue Enablement
- Own technical quoting processes, standards, turnaround time, and productivity.
- Simplify the quoting process by developing a curated catalog of approved products, services, bundles, and templates that enables more team members to quote directly with consistency and confidence.
- Serve as the company's subject matter expert for CQP quoting software, including process design, user adoption, best practices, data integrity, and continuous improvement.
- Partner with Sales, Account Management, and vCIO teams to improve conversion and align pricing, scoping, and recommendations with company objectives.
- Cross-Functional Alignment
- Partner with Sales Leadership, vCIO/TAM, Professional Services, PMO, Deployment, and Operations.
- Ensure smooth handoffs from opportunity identification through solution design, quoting, project initiation, and delivery.
- Facilitate communication between solution teams and professional service delivery teams, ensuring baselines, SOWs, and design processes work across both teams.
- Support leadership communication efforts by helping translate new products, services, and strategic initiatives into clear updates for the broader team.
- Vendor & Portfolio Support
- Support technology evaluation, service development, vendor management, standardization, and portfolio optimization.
- Provide operational insight into emerging technologies and service offerings.
- Other duties as assigned.
Minimum Qualifications: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- A growth and service-minded, collaborative, and improvement-oriented mindset that balances urgency, quality, accountability, and practical execution.
- Strong leadership, communication, prioritization, process design, technical scoping, quoting, coaching, and cross-functional coordination skills.
- Working knowledge of managed services, infrastructure, cloud, cybersecurity, solution design, SOW development, pricing models, CQP, curated catalogs, and delivery handoff requirements.
- Understanding and alignment with the organization's core values
Education/License/Experience Requirements: - Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and relevant experience.
- Valid driver's license and clean driving record, with no DUIs in the past five years.
- 5+ years of experience in technology consulting, sales engineering, solutions architecture, or technical leadership.
- 3+ years of people leadership experience.
- Strong understanding of Managed Services, infrastructure, cloud, cybersecurity, project delivery, and technical presales.
- Strong communication and organizational skills.
- Proven ability to lead cross-functional teams.
Preferred Qualifications & Experience: - Experience managing Sales Engineers, Solutions Engineers, Technical Consultants, or similar technical revenue teams.
- Experience developing SOWs, technical proposals, financial models, quotes, or solution profitability analysis.
- MSP, VAR, or technology services industry experience.
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance on the 31st day of employment.
- Paid vacation and holidays.
- 401(k) retirement plan with company match program.
- Opportunities for professional growth and advancement
