Job Description

The Solution Administrator is responsible for Solution Management, Integration Maintenance, Ed Tech Engagement, Security and Compliance, Disaster Recovery and Business Continuity, User Support and Training, Vendor Management, Integration Review and Advisement, Performance Monitoring and Optimization, and Policy Development and Documentation. The Solution Administrator ensures the seamless operation of the university's technological infrastructure while adhering to industry standards and best practices.

Location: This position will be based onsite in our Salt Lake City, UT office.

Primary Responsibilities

• Oversees the administration and maintenance of software solutions critical to the university's operations.
• Manages the integration of various systems and platforms to ensure interoperability and data consistency.
• Collaborates with faculty and staff to identify, evaluate, and implement educational technologies that enhance the learning experience.
• Implements and enforces security protocols to safeguard sensitive information and ensure compliance with relevant regulations.
• Develops and maintains comprehensive plans to mitigate the impact of disasters and ensure business continuity.
• Provides technical support to users and conducts training sessions to promote efficient use of technology resources.
• Liaises with vendors to negotiate contracts, resolve issues, and ensure service level agreements are met.
• Evaluates proposed integrations for feasibility, compatibility, and alignment with organizational objectives.
• Monitors system performance, identifies bottlenecks, and implements optimizations to enhance efficiency.
• Develops and updates policies, procedures, and documentation related to technology usage and administration.
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Proficiency in system administration, particularly in cloud-based environments.
• Strong understanding of integration techniques and protocols.
• Knowledge of educational technologies and their applications in online learning environments.
• Familiarity with cybersecurity principles and best practices.
• Experience with disaster recovery planning and implementation.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot technical issues and provide timely solutions.
• Strong project management and organizational skills.
• Familiarity with vendor management and contract negotiation.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.
• Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.
• Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
• Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
• Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
• Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.
• Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.
• Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.
• Ability to work effectively both independently and as part of a team.

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related field.

Experience

• 2 years of experience as a Solution Administrator, with a strong emphasis on developing and refining systems, programs, and processes to support organizational goals.
• Experience in system administration, particularly in cloud-based environments

Preferred Qualifications

• Master's Degree in Computer Science, Information Technology, or a related field.
• Experience with learning management systems (LMS) and student information systems (SIS).
• Prior experience in a leadership or supervisory role.
• Certifications such as CISSP, CompTIA Security+, or ITIL.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

#LI-SA1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.