Role description
Title: Solace Middleware Administrator
Location: Irving, Tx (Hybrid)
Technical Skills
• For Technical Specialists Solace Only Middleware Administration Messaging IBM MQ Solace
• Operating Systems Unix Server Administration Linux
• Database Knowledge Oracle MongoDB SQL
• DevOps Automation CICD pipelines Jenkins Git automation scripting
• Cloud Containerization ECS Elastic Container Service Kubernetes Docker
• Monitoring Observability Elastic Search AppDynamics monitoring tools
• Networking Connectivity configuration network troubleshooting
• Security TLSSSL configuration certificate management secrets management
• Tools Platforms JIRA Confluence RLM Release Lifecycle Management Starfleet IRIS CAS
• Scripting Shell scripting automation scripts Python
• Infrastructure Planning Capacity planning performance tuning
Operational Skills
• ITIL Processes Incident Problem Change and Release Management
• L3 Production Support 24x7 support operations
• Infrastructure Maintenance Patching upgrades security fixes
• SSH and Custom Scripting Command line operations automation
• Resiliency Testing Failover testing disaster recovery
• Documentation Runbook creation architecture diagrams knowledge management
• Compliance Audit Regulatory compliance audit readiness evidence capture
• Root Cause Analysis Postmortem reviews problem solving
• SLASLO Management Performance tracking metrics reporting
Soft Skills
• Problem Solving Analytical thinking troubleshooting complex issues
• Communication Clear escalation protocols stakeholder management
• Collaboration Cross functional teamwork across application infrastructure cybersecurity network database and vendor teams
• Documentation Comprehensive technical writing
• Continuous Improvement Identifying efficiencies eliminating recurring issues
• Predictive Operations Identifying risks and failure patterns before incidents occur
• Business Impact Analysis Understanding and communicating business implications
Key Responsibilities
1. 1 Service Support Operational Management
• Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7
• Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms
• Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination
• Collect and review support metrics performance against required SLAs SLOs and risk heatmaps
• Review and maintain service escalation and communication protocols
• Maintain service runbooks and BAU runbooks as current version controlled operational assets
• Ensure correct handover of projects transitioning from project status to production support
• Operate under consistent SLAs controls and governance standards across all platforms
2. Monitoring Incident Management
• Realtime monitoring of health throughput latency errors and resource usage
• Respond to incidents outages and system degradation
• Perform proactive health checks
• Conduct automated root cause analysis RCA
• Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures
• 247 monitoring of platforms queues topics JVMs brokers
• correlation and anomaly detection
• Break fix and service restoration
• Triage and resolve incidents escalate within SLA when issues cannot be resolved
• Collect and validate business impact for major SEV 1 SEV 2 and SEV 3 incidents
• Create and track problem records with Problem Management and close them within SLA
• Participate in or lead thorough root cause analysis and postmortem review calls
• Review all tickets including major incidents to identify efficiencies and continuous improvement opportunities
• Resolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradation
• KPIs Reduce MTTD Mean Time to Detect Reduce MTTR Mean Time to Resolve 95 first touch resolution performance
