JANA's Implementation Manager plays a pivotal role in managing, empowering, and supporting the teams that are responsible to implement JANA's technical solutions. A single-threaded leader, JANA's Implementation Managers are accountable for the technical performance, installation of technical solutions and JANA products, and the development of their people. The Implementation Manager reinforces JANA's culture and leads for efficiency and creativity.
Implementation Managers require the necessary knowledge & skills to support and manage members of their team. They are responsible for recruitment & hiring, performance management, training, leadership & development, succession planning, forecasting, budgeting, compensation, and recognition for those in their team. Managers ensure their people mold (not conform, but rather adopt) the JANA Way (Culture) and not vice versa. They own both the performance and the development of their people.
Responsibilities
- With a specific focus on product implementations, hires, monitors, and develops all resources
- Oversees individual performance goals and ensures appropriate assessments of delivery versus the stated goals, general performance, alignment with the JANA Values and Way, and development
- Conducts monthly 1-1s and quarterly and year-end reviews for direct reports, including fostering an environment of constructive feedback
- Manages and grows a strong team by fostering day-to-day working relationships with their to ensure alignment and successful client outcomes
- Creates and maintains a culture of exceptional client care, team synergy, learning, and growth
- Leads by example and inspires the JANA team in a positive, high-performance way, demonstrating a passion for our Culture, our People, and our Mission
- Oversees the development and deployment of programs or systems, coordinating all of the parties involved to ensure high-quality risk results output and troubleshooting efforts
- Establishes objectives and key results with the team members, and actively manages any areas of non-performance
- Proactively identifies and resolves resource project with the Project Managers
- Communicates and provides progress and status weekly reports
- Provides technical problem-solving and guidance to the direct reports
- Maintain effective communication with stakeholders, including senior management, project teams, clients, and other relevant parties.
- Provide regular updates and reports to stakeholders on team status, risks, and issues.
Leadership
- The JANA Way: Functions in alignment with JANA's Values and Professional Culture.
- Analytical Thinking: Summarizes information concisely and clearly identifies key elements, patterns, results, or relationships; utilizes data to draw conclusions and make fact-based decisions.
- Attention to Detail: Completes work with the utmost attention to detail, ensuring confidence in work product.
- Delegation: Delegates technical tasks and responsibilities to appropriate personnel.
- Resourcing: Estimates the technical resources and participants needed to achieve project goals.
- Managerial Courage: Provides direct, honest, and fair feedback and related actions.
- Writing: Clearly communicates in a written format with logical and concise presentation of recommendations, conclusions and supporting facts.
- Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose is achieved and audience needs met.
Required Skills & Experience
- Undergraduate degree in a STEM field, preferably in Engineering
- 3 to 5 years of experience working in a software implementation, client-focused environmen
- 2+ Managerial experience in leading technical teams
- A risk integrity management background is an asset.
- Thorough understanding of project management techniques and methods
- Able to travel in the US as required
