Essential Duties and Responsibilities:- RPA & Automation Development
- Design, develop, test, and deploy RPA bots and automation workflows to support operational and revenue cycle processes (e.g., insurance verification, order processing, task closure, non-billable order handling).
- Build maintainable, resilient automations that interact with web applications, APIs, and enterprise systems.
- Implement error handling, logging, alerting, and retry mechanisms to ensure automation reliability.
- Systems Integration
- Integrate RPA solutions with internal platforms, third-party vendors, and downstream systems using APIs, services, and automation triggers.
- Collaborate with platform teams using tools such as Power Automate, cloud flows, and bot orchestration frameworks, where applicable.
- Process Optimization
- Partner with business, operations, and clinical-adjacent teams to identify automation opportunities and redesign manual processes for efficiency and scalability.
- Translate business process requirements into technical automation designs.
- Monitoring & Support
- Monitor production automations, investigate failures, and perform root-cause analysis.
- Enhance existing bots to accommodate system changes, rule updates, or new compliance requirements.
- Governance, Security & Compliance
- Ensure automations align with HIPAA, security, and internal governance standards.
- Follow best practices for credential management, access controls, auditability, and change management.
Qualifications:- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
- 3+ years of experience as a Software Engineer or Automation Engineer.
- Hands-on experience with RPA platforms (e.g., UiPath, Power Automate Desktop, Automation Anywhere, Blue Prism, or similar).
- Strong programming skills in at least one language (C#, Python, JavaScript, or equivalent).
- Experience working with APIs, JSON, REST services, and system integrations.
- Familiarity with version control systems (Git) and deployment pipelines.
- Strong analytical, problem-solving, and debugging skills.
Preferred Knowledge, Skills and Abilities:- Experience building automations in healthcare, revenue cycle management, or regulated industries.
- Exposure to Microsoft Power Platform, cloud automation, or hybrid RPA/API designs.
- Experience supporting production automations with SLAs and monitoring.
- Understanding of secure credential storage, secrets management, and role-based access.
- Ability to explain technical automation concepts to non-technical stakeholders.
What Success Looks Like in This Role• Manual, error-prone workflows are reliably automated and scaled.
• Automations reduce cycle time and operational overhead without introducing risk.
• Bots are stable, observable, and auditable in production.
• Business teams trust automation as a core execution layer.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
