The Home Depot

Software Engineer II - Orange Apron Media (Remote)

The Home Depot$100K — $130K *
US-AnywhereRemote in Georgia, US
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3 years in DevOps, SRE, TechOps, or Production Support Engineering.
  • Proficient in an object-oriented programming language, preferably Java.
  • Skilled in scripting languages, ideally Python or Bash, for automation.
  • Familiar with cloud computing infrastructure and CI/CD pipelines.
  • Experienced in SQL and database technologies (Relational or NoSQL).
  • Knowledgeable in application monitoring tools like Splunk or Datadog.
  • Exposure to AIOps and intelligent anomaly detection implementations.

Responsibilities

  • Design and implement AI-driven solutions and machine learning models for anomaly detection.
  • Manage and resolve advanced application-level support tickets through centralized intake.
  • Build application health validation pipelines and monitor data flows to prevent errors.
  • Develop technical documentation for new IT capabilities, ensuring operational readiness.
  • Lead technical training sessions for new teams on UI navigation and platform features.
  • Transform support telemetry into actionable insights for engineering improvements.
  • Write custom scripts and automation paths for workflow optimization.

Benefits

  • Comprehensive training programs for personal and professional development.
  • Flexible work environment with the option for remote work.
  • Access to cutting-edge AI and machine learning projects.
  • Collaborative team culture focused on innovation and continuous improvement.
  • Health and wellness resources to support employee well-being.
Full Job Description
Position Purpose:

The Software Engineer II in TechOps is responsible for driving application stability, technical enablement, and proactive operational readiness across our core marketing and IT ecosystems. Moving beyond traditional, isolated feature development, this role ensures that complex homegrown tools, data products, and critical platforms are deeply supportable, highly resilient, and seamlessly optimized.

As a Software Engineer II, you will be part of a dynamic engineering team charged with operating an intelligent, responsive L1/L2/L3 incident management framework to triage, troubleshoot, and remediate advanced production issues. In this role, you will help design and build AI-driven solutions to enhance proactive anomaly detection, build defensive data validation pipelines, and lead the technical onboarding and tool mechanics training required to guarantee day-one stakeholder success. Additionally, you will transform support telemetry into actionable insights, directly influencing the configuration, resilience, performance tuning, and production monitoring of our enterprise applications.

Key Responsibilities:

70% Delivery and Execution -
  • Intelligent Automation & AI Ops: Helps design, build, and implement AI-driven solutions and machine learning models to enhance proactive anomaly detection, automate root-cause analysis, and enable seamless, self-healing issue resolution.
  • Centralized Support & Incident Triage: Manage the primary L1/L2/L3 centralized intake bus to triage, troubleshoot, and remediate advanced application-level support tickets, minimizing MTTR and shielding stakeholders from complex platform errors.
  • Application Health & Defensive QA: Partners with core engineering to build application-specific health validation pipelines and monitors active data flows to isolate and resolve data-mapping anomalies before they impact downstream execution.
  • Launch Readiness & Technical Documentation: Serves as the operational onboarding partner for new IT capabilities, developing critical technical documentation-including system diagrams, data dictionaries, job schedules, and API mappings-to guarantee day-one platform supportability.
  • Technical Product Training & Onboarding: Leads the creation and delivery of technical product training (tool mechanics) to onboard new teams, focusing on user interface navigation, deep configuration rules, and platform capabilities.
  • Lifecycle Optimization & Support Telemetry: Conducts blameless post-mortems and transforms support ticketing telemetry into actionable engineering backlogs to drive permanent platform improvements and track product-level Service Level Objectives (SLOs).
  • Automation & Scripting: Writes custom code, scripts, and automated ticketing paths to streamline workflows, optimize event monitoring, and manage backend cross-platform routing protocols between IT and business teams.
  • Advanced Platform Operation: Directly operates, configures, and tunes complex homegrown tools, data products, and commercial off-the-shelf solutions where business self-service capabilities are unavailable.


15% Learning -
  • Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems


15% Plans and Aligns -
  • Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives


Direct Manager/Direct Reports:
  • This position typically repots to Software Engineer Manager or Sr. Manager
  • This position has 0 Direct Reports


Travel Requirements:
  • No travel required.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • 1-3 years of relevant work experience in a DevOps, SRE, TechOps, or Production Support Engineering role.
  • Experience in an object-oriented programming language (preferably Java) alongside scripting languages used for automation and AI implementation (preferably Python or Bash).
  • Experience with modern debugging, root cause analysis, and log analysis techniques.
  • Experience with cloud computing infrastructure and CI/CD deployment pipelines.
  • Experience writing complex SQL queries and working with Relational or NoSQL database technologies.
  • Experience with application monitoring, logging, and observability tools (e.g., Splunk, Datadog, New Relic, or Dynatrace) to manage event monitoring and proactive alerting.
  • Exposure to building or implementing AI/ML-driven automation solutions or intelligent anomaly detection tools (AIOps).
  • Exposure to data engineering concepts, data pipelines, and debugging data-mapping architectures.
  • Exposure to enterprise ticketing platforms (e.g., Jira Service Management, ServiceNow) and managing automated ticket routing paths or system APIs.
  • Exposure to creating technical documentation, infrastructure diagrams, data dictionaries, or delivering technical training to end-users.
  • Exposure to security frameworks for user authorization, authentication, and access protocols.
  • Exposure to executing functional, integration, and destructive resilience testing.
  • Experience with source code version control systems (e.g., Git).


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 2


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Global Perspective
  • Manages Ambiguity
  • Nimble Learning
  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Situational Adaptability
  • Communicates Effectively
  • Drives Results
  • Interpersonal Savvy

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

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