IDEXX

Software Development Manager

IDEXX • $150K *
Westbrook, ME 04092In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent education/experience.
  • 5-7+ years' people management experience in a software engineering environment.
  • Ability to organize and direct work across multi-disciplinary teams (SRE, development, QA, DevOps).
  • Experience managing dotted-line or matrix reporting relationships.
  • Ability to handle escalated and critical issues calmly.

Responsibilities

  • Manage all activities of the Zookeepers engineering team to ensure production stability and customer satisfaction.
  • Assign work, monitor activities, and evaluate performance of team members.
  • Support the development of team budget, operating policies, and procedures.
  • Triage and prioritize inbound requests to maintain focus on core team mandate.
  • Identify and implement strategies for operational efficiencies and enhanced reliability.
  • Communicate with related departments to resolve cross-functional issues.
  • Lead process improvements based on evaluations of existing procedures.

Benefits

  • Health / Dental / Vision benefits starting Day One.
  • 5% matching 401k.
  • Opportunity for annual cash bonus and merit increase.
  • Additional benefits including financial support, pet insurance, mental health resources, and stock programs.
Full Job Description
As a Software Development Manager, you will manage all activities for the Zookeepers engineering team within RADIXX Engineering - the infrastructure backbone of RADIXX, owning production stability, security compliance, delivery automation, and AWS infrastructure health across a broad and growing product portfolio. You will be responsible for managing staff, assigning work, monitoring activities, and evaluating performance. You will support the development of team operating policies, procedures, and budget planning. May be responsible for designing and implementing strategic programs across the department. You will lead development of group budget, operating policies and procedures. In this role, you will contribute to development of overall technology department strategy and direction.

The ideal candidate will have the ability to work in a hybrid capacity onsite 2x per week or 8x per month.

In this Role:
  • You will manage all activities of the Zookeepers engineering team, including SRE, Developers, and dotted-line DevOps and QA functions. Plan and organize work, ensures adequate staffing and resources, and maintain delivery on schedule to sustain production stability and customer satisfaction.
  • You will manage staff, assigning work, monitoring activities, and evaluating performance. Manages escalated and critical production issues. Administers employment actions, provides coaching and guidance, and promotes professional development and growth across the team.
  • You will support development of team budget, operating policies, and procedures. Coordinates work of outside vendors and contractors where applicable.
  • You will triage and prioritize inbound requests from across the organization - security tasks, high-priority defects, AWS infrastructure requests, and compliance asks - ensuring the team remains focused on its core mandate rather than operating as a catch-all for all engineering needs.
  • You will identify and implement strategies and operational efficiencies to enhance engineering reliability, delivery velocity, and internal customer experience. Align team activities with RADIXX business operations and engineering standards.
  • You will communicate with related departments - Product, Security, Infrastructure, and other engineering sub-teams - to coordinate work and resolve cross-functional issues. Provide internal customer feedback and leads or participate in teams related to new or ongoing project work.
  • You will lead and contribute to process improvements based on evaluation of existing procedures and business needs. Utilize data, metrics, and system tools to drive efficiency and maximize reliability. Identify problems, obstacles, and opportunities and proactively acts to address them. Promote a culture of continuous improvement and delivery automation.
  • You will prepare reports and other information summarizing team activities, production stability, and delivery outcomes. Report results to peer groups and senior management. Prepare analyses as needed to highlight issues and resolve questions.

What you need to succeed:
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent combination of education and experience required

Management
  • 5-7+ years' people management experience in a software engineering environment, with proven leadership skills
  • Ability to organize, prioritize, and direct work activities across a multi-discipline team (SRE, development, QA, DevOps)
  • Experience managing dotted-line or matrix reporting relationships
  • Ability to manage escalated and critical issues calmly and decisively

Technical & Domain Knowledge
  • General knowledge of software engineering operations, including infrastructure, delivery pipelines, and production support environments
  • Familiarity with AWS infrastructure, security compliance programs, or SRE/platform engineering practices preferred
  • Working knowledge of the team's core technology stack: Java, C#, React, and Angular. Not required to be hands-on, but must be able to engage meaningfully with developers and tech leads on design decisions, technical trade-offs, and delivery risk
  • Awareness of AI/ML trends and tooling as they apply to software engineering, including AI-assisted development, automation opportunities, and responsible adoption within engineering workflows

Stakeholder & Communication
  • Excellent stakeholder management and business relationship-building skills; comfortable managing up, sideways, and across product and engineering organizations
  • Strong verbal and written communication skills, with the ability to translate technical constraints to non-technical stakeholders and vice versa
  • Ability to push back appropriately, manage expectations proactively, and communicate trade-offs clearly

Problem Solving & Operations
  • Strong reasoning, problem-solving, and analytical skills to identify root causes, resolve issues, and recommend improvements
  • Project management skills with the ability to track capacity, commitments, and delivery metrics across concurrent workstreams
  • Proficiency in personal computer skills including Microsoft Office and standard engineering collaboration tools

What you can expect from us:
  • Salary: $150000 / year with flexibility
  • Opportunity for annual cash bonus and merit increase
  • Health / Dental / Vision benefits starting Day-One
  • 5% matching 401k
  • Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more

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About IDEXX

IDEXX Laboratories, Inc. is an American multinational corporation engaged in the development, manufacture, and distribution of products and services for the companion animal veterinary, livestock and poultry, water testing, and dairy markets. Incorporated in 1983 and headquartered in Westbrook, Maine, and EMEA in Hoofddorp, Netherlands, IDEXX offers products to customers in over 175 countries around the world.
Learn more about IDEXX
Size
10,350 employees
Market Cap
$33.7 billion
Industry
Healthcare
Net Income
$581.7 million
Founded
1983
5 Year Trend
+12.6%
Revenue
$2.7 billion
NASDAQ
IDXX
* Ladders Estimates

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