Salary : $86,688.00 - $113,736.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2026-46
Department: Administrative Office of the Courts
Opening Date: 09/03/2026
Closing Date: 9/24/2026 11:59 PM Pacific

Description
This Software Developer position supports enterprise applications built and maintained by third-party vendors (e.g., ServiceNow, DocuSign, FreshDesk, and similar platforms). The successful candidate will configure, troubleshoot, and integrate these vendor-hosted systems, coordinate with vendor support teams, and connect them to internal Microsoft 365 and Power Platform tools of the Administrative Office of the Courts. This position provides journey-level expertise to software development functions, including integrations with existing systems.
POSITION DETAILS
Job #:2026-46

Status: Regular, Full-Time*

Location: Olympia, Washington

Salary: Range 68: $86,688 - $113,736 per year (DOQ).

Opens: September 3, 2026

Closes: September 24, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting. If you have applied for this position in the last 6 months there is no need to reapply.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires at least two (2) days per week working onsite at AOC facilities

Duties

• Develops and maintains functionality used by software applications, including change management, security and authentication, application distribution, support for data access, search routines, system wide configurations, and reports.
• Collaborates with project managers, business analysts, and other IT resources to develop IT applications/software using the Software Development Life Cycle (SDLC).
• May serve as the technical leader on moderately complex software or application development efforts.
• Analyzes IT problems, conducts in-depth research, and provides recommendations on solutions based on business and technical requirements.
• Reviews and comments on functional and technical specifications written by AOC staff.
• Develops applications and software solutions using assigned languages, platforms, and frameworks.
• Creates and maintains technical documentation for research and reference.
• Performs initial unit and system testing using both manual and automated test processes with all assignments and work products being delivered to ensure they are working as expected.
• Participates with senior staff in design reviews of applications, software, systems and services.
• Collaborates with other developers and the test team to assist in testing as development progresses.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
• Creates documentation for ISD staff to deploy developed solutions to various environments.
• Maintains IT applications and associated components in collaboration with the application support team.
• Proactively monitors system performance to identify emerging issues.
• Evaluates results of integration efforts, then reports and make recommendations based on findings.
• Responds to customer service requests and provides journey-level troubleshooting, problem resolution and consulting.
• Communicates system problems and issues to key stakeholders, including both technical and business end users.
• Performs other duties as required.

Qualifications
A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Software Developer may substitute for the qualifications listed.
A Bachelor's degree in Information Technology, Computer Science, OR closely allied field, AND:

• Four (4) years of experience in a complex information technology environment TO INCLUDE:

1. Three (3) years of experience developing and enhancing applications using C#, .NET, MS Entity Framework, MS Power Platform.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Experience administering and supporting commercial off-the-shelf (COTS) or SaaS applications such as ServiceNow, DocuSign, FreshDesk, Quicken, or comparable platforms, including configuration, user/role management, and day-to-day troubleshooting.
• Experience working with third-party vendors and vendor support teams to triage, escalate, and resolve application issues, including managing support tickets, SLAs, and vendor communication.
• Working knowledge of REST and SOAP APIs, JSON/XML, and webhooks to integrate vendor applications with internal systems and data sources.
• Proficient in Microsoft Power Platform, including Power Apps and Power Automate, to build integrations and automate workflows connecting vendor applications to internal tools.
• Experience developing and supporting solutions in SharePoint Online, Microsoft 365, and similar platforms, including their use as integration points for third-party applications.
• Working knowledge of identity and access management for cloud/SaaS applications, including SSO, SAML/OAuth, and Azure AD (Entra ID) integration.
• Familiarity with ITIL/ITSM practices - incident, problem, and change management - for supporting production applications in a service desk or help desk environment.
• Ability to analyze application logs, diagnose errors, and perform root-cause analysis across both vendor-hosted and internal systems.
• Experience coordinating vendor application upgrades, patches, and release cycles, including regression testing and user acceptance testing (UAT).
• Working knowledge of relational databases and SQL for reporting, troubleshooting, and reconciling data between vendor and internal systems.
• General knowledge of the System Development Life Cycle (SDLC) and Enterprise Architecture fundamentals.
• Skill using version control systems and familiarity with automated build/deploy pipelines for custom integrations, scripts, and connectors.
• Strong customer service orientation, with the ability to communicate technical issues clearly to non-technical business stakeholders and end users.
• Ability to create and maintain technical documentation, runbooks, and knowledge base articles for supported applications.
• Proficient in Microsoft 365 products (Teams, Outlook, Word, OneNote, PowerPoint) appropriate to the responsibilities of the role.

Supplemental Information
HOW TO APPLY
For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position:
IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay st