We are seeking an experienced Software Development Manager to lead build engineering and release management for Customer Terminal (CT) software. In this role, you will own the end-to-end software delivery pipeline for Customer Terminals - from build system design and automation to release qualification, OTA deployment, and mainline health governance.

You will manage a team of software development engineers responsible for designing, building, and maintaining scalable build infrastructure, release pipelines, and automation frameworks that support CT software delivery at scale. You will partner closely with firmware, systems, test, and program management teams across organization and adjacent organizations to drive high-quality, on-time software releases.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

- Lead and grow a team of engineers focused on CT build engineering and release management, establishing team mission, roadmap, and operating mechanisms

- Own the CT software build pipeline, including build system architecture, versionset governance, and artifact management

- Drive end-to-end release management processes: release branch creation, build qualification, SRM (Software Release Management) execution, and OTA deployment coordination

- Define and enforce release readiness criteria, mainline health standards, and release gating policies in collaboration with software and systems teams

- Establish and improve automation frameworks to reduce manual toil, accelerate build cycle times, and increase release cadence

- Partner with cross-functional teams, including firmware, hardware, test, and program management, to align release schedules and resolve blocking issues

- Manage release risk through structured bug scrubs, critical issue triage, and patch build processes for time-sensitive deployments

- Drive continuous improvement in build reliability, pipeline observability, and release velocity through data-driven mechanisms

- Represent the CT build and release function in cross-organizational planning and roadmap discussions

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience

- 7+ years of engineering experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience managing software releases for embedded or hardware-dependent systems

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience with OTA (over-the-air) software update systems for hardware devices

- Experience with release management frameworks across multiple concurrent software release trains

- Track record of reducing build and release cycle times through automation and process improvement

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually