mLINQS Software Consultant
Department: mLINQS Professional Services
Reports To: mLINQS Consulting Manager
Clearance: DOD Top Secret
The ideal candidate should possess a diverse range of talents, enabling them to analyze customer requirements, configure the mLINQS software to meet those needs, provide support, generate documentation, and develop/deliver training. Success in the role hinges on the individual's ability to work independently and effectively collaborate with a team of dynamic experts who embody a customer-first attitude. Since this position involves direct engagement with clients, strong interpersonal skills for customer interaction are a must.
The successful mLINQS consultant becomes a trusted advisor to the customer in all matters related to Permanent Change of Station (PCS) and the associated entitlements. The mLINQS consultant will be a subject matter expert and serve as a single point of contact for the customer in matters related to the mLINQS software, Joint Travel Regulations (JTR), Federal Travel Regulations (FTR), and the Department of State Standardized Regulations (DSSR).
What You'll Do (Key Responsibilities):
- Client Engagement: Work with client to gather, analyze, and document their business requirements and workflows to develop a deep understanding of the requirements.
- Solution Configuration: Configure the mLINQS software according to client specifications, customizing features and functionalities to align with their business needs.
- Training: Develop and deliver comprehensive training sessions for clients, ensuring they are well-equipped to utilize the software smoothly and effectively.
- Issue Resolution: Identify and address any technical issues or challenges that arise with the mLINQS software and collaborate with technical resources to find solutions.
- Documentation: Facilitate clear and concise documentation including reviewing client user guides (if applicable), training materials, test plans, and configuration notes to enable knowledge transfer and user adoption.
- Quality Assurance: Develop test plans and conduct testing of the software to validate its functionality and performance meets the client's requirements.
- Collaboration: Work closely with the cross-functional teams to ensure alignment with customer business requirements.
- Continuous Improvement: Provide feedback from client interactions to contribute to the improvement of software features, user experience, and implementation processes.
What You Bring to the Team:
- MUST have a DOD Top Secret Security Clearance
- 5 years of support experience including installation, configuration, troubleshooting, and training.
- A BA/BS degree or an additional 4 years of relevant experience.
- Excellent analytical and communication skills with the ability to communicate (oral, written, and active listening) to all levels ofthe business.
- Excellent problem-solving skills, with the ability to analyze issues, identify root causes, and implement solutions.
- Above average knowledge of the Microsoft 365 suite of products including Outlook, Word, Excel, PowerPoint, SharePoint, and TEAMS.
- Knowledge of data import and export of both fixed and delimited CSV files as well as the ability to develop and manipulate pivot tables in Excel.
- The ability to develop and maintain a thorough understanding of the mLINQS application and a working knowledge of SQL scripting.
- The ability to develop and maintain expertise in the Joint Travel Regulations (JTR), the Federal Travel Regulations (FTR), and the Department of State Standardized Regulations (DSSR).
Work Location & Flexibility:
Casepoint is located in Washington, D.C., and this position is required to report to the customer location in Springfield, VA between 2 and 5 days per week. When not working at a customer location, the resource will work remotely from home. This position will also be expected to travel to other customer locations as needed (approximately 10% travel).
