Jones Lang LaSalle Incorporated

Soft Services Manager

Jones Lang LaSalle Incorporated • $107K — $134K *
Santa Clara, CA 95051In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required
  • At least seven years of experience in facilities, retail, or hospitality
  • Knowledgeable in real estate and facilities soft services
  • Proficient in MS Office and adaptable to web-based applications
  • Strong customer service focus and teamwork skills
  • Self-motivated with a high-energy, fast-paced work ethic

Responsibilities

  • Collaborate with Soft Services and Regional Facilities Directors on program development
  • Ensure excellence in service delivery across multiple office services
  • Support project implementation while ensuring policy compliance
  • Recommend innovative programs to reduce costs and improve experiences
  • Promote a culture of continuous improvement using best practices

Benefits

  • 401(k) plan with company matching
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at full salary
  • Generous Paid Time Off and company holidays
  • Early access to earned wages via Daily Pay
Full Job Description
What this job involves

This position supports the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience-focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations. The Soft Services Lead assesses, recommends, and implements service offerings that positively impact workplace experiences for the client's employees and guests. This role involves collaborating on program development, reviewing operational performance, ensuring compliance with policies and audit standards, and driving continuous improvement through innovative processes that enhance service delivery while reducing operating costs.

Your day-to-day tasks will include:
  • Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program
  • Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services
  • Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards
  • Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences
  • Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program


Required Qualifications:
  • High school diploma or equivalent
  • Minimum of seven years of facilities, retail, or hospitality industry experience
  • Knowledge of real estate, facilities soft services, and hospitality services
  • Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
  • Strong belief in customer service and professionalism with a strong sense of teamwork
  • Self-motivated, self-starter qualities with high energy who thrives in a fast-paced environment and embraces challenges


Preferred Qualifications:
  • Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management
  • Experience with workplace experience program development and implementation
  • Familiarity with vendor management and coordination
  • Knowledge of facilities management best practices and industry trends
  • Experience in implementing customer experience training programs
  • Background in operational performance assessment and improvement initiatives
  • Understanding of compliance standards and audit processes in facilities management
  • Experience with change management and continuous improvement methodologies


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

107,200.00 - 134,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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