The application window is expected to close on: 08/09/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
***We are looking for candidates local to RTP as this is a hybrid role***Meet the TeamThe Customer Experience (CX) engineering team is a group of extraordinary technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through ground breaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco product, engineering teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.
Your ImpactAs a Site Reliability Engineer (SRE) on this CX engineering team, you will play a key role in how Cisco IQ delivers outcomes for our customers, managing and supporting complex, large-scale environments across compute, virtualization, and multi-cloud infrastructure. You will support a world-class monitoring platform that drives IT operations for network, collaboration, data center, and security operations, providing proactive management, monitoring, and optimization of infrastructure and processes to reduce costly inefficiencies, maximize system availability, and improve security and compliance. You will work closely with delivery teams within Customer Experience, Cisco IQ, and partners to deliver services and strategic consulting engagements that drive real business outcomes.
As a lead member of this Customer Experience team:
- Work on a best-in-class network management architecture, including administration and automation of tasks in tools such as ServiceNow, Splunk, and other Cisco technologies.
- Apply Splunk power user skills to write and optimize SPL queries, configure custom alerts, and build dashboards and reports that drive proactive monitoring and faster incident response.
- Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes.
- Apply technical familiarity with multi-cloud environments, primarily AWS, from a network integration perspective.
- Apply software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and virtualization technologies to improve and automate customer stacks.
- Build and review project work, including design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans.
- Work through pressure in high priority and complex situations and outages, diagnosing and solving problems related to the operating system, hardware, network, and related software.
- Work with the team in evolving application infrastructure architecture and make recommendations for improvements.
- Lead all sys-admin functions of the servers, perform patch and software distributions, run security configuration of the systems, provide reports for management use, and demonstrate system health and compliance based on pre-defined standards.
Minimum Qualifications:- Hands-on experience with Splunk and ServiceNow
- Bachelor's degree and 6+ years of professional experience
- Experience as a Linux Administrator or hands-on experience with Linux (Alma, CentOS)
- Experience with software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and/or virtualization technologies
- Experience in ITIL-aligned customer support processes
Preferred Qualifications:- Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes
- Proven ability to mentor and develop junior engineers, with experience leading high-visibility strategic consulting engagements
- Working knowledge of Cisco technologies
- Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs
- Experience building and reviewing project work, e.g. design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans
