Job Description:

Are you a strategic operator who views a physical footprint not just as a facility, but as a dynamic engine for revenue generation? We are seeking a high-caliber, commercially driven Site Leader to own the P&L, organizational culture, and market expansion.

In this senior-level role, you are not just managing a building-you are executing a business strategy. You will serve as the principal face of our brand in the market, responsible for driving high-velocity local sales, maximizing customer lifetime value, and scaling operational systems. The ideal candidate blends rigorous operational discipline with a sophisticated sales methodology and a track record of building high-performing, revenue-generating teams.

Essential Job Functions:

Strategic Commercial Growth & Market Development (40%)
• P&L Ownership & Revenue Generation: Maintain accountability for the site's financial performance, driving aggressive top-line growth through upgrades, selling packages, and strategic renewals.
• Market Expansion & B2B Partnerships: Architect and execute localized marketing strategies; identify, partnerships and community alignments to secure sustainable pipelines.
• Sales Architecture & Coaching: Embed a sophisticated sales culture across the entire on-site team. Design training and pipeline management processes that optimize conversion rates and lifetime value.

Operational Excellence & Asset Optimization (30%)
• Scalable Operations: Oversee all site infrastructure, ensuring compliance, safety, and brand standards are flawlessly executed while identifying efficiencies to maximize EBITDA margins.
• Vendor & Capital Management: Manage local inventory/asset lifecycles to minimize overhead without compromising the premium customer experience.
• Data-Driven Decision Making: Analyze complex weekly/monthly operational and financial KPIs, translating data insights into agile, proactive business strategies.

Executive Leadership & Culture Engineering (30%)
• Talent Acquisition & Development: Recruit, mentor, and retain a top-tier, cross-functional team, building a robust leadership pipeline within your site.
• Culture of Accountability: Foster a high-performance, meritocratic environment that balances intense revenue goals with an inclusive, celebratory, and highly collaborative team dynamic.
• Brand Advocacy: Serve as the final escalation point for guest relations, setting the absolute gold standard for customer retention and institutionalizing a "customer-first" philosophy.

Qualifications Needed:

• Minimum of 3 years of successful experience in account management, customer success, or a related field within the automotive or fleet management industry
• In-depth understanding of fleet management concepts, trends, and best practices, along with knowledge of related products and services
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and build strong client relationships
• Demonstrated track record of creative problem-solving and conflict resolution in a client-facing role
• Proven ability to identify upsell opportunities, negotiate contract terms, and drive business growth
• Proficiency in data analysis, using metrics to derive insights and drive informed decision-making for clients
• Experience in managing multiple projects, meeting deadlines, and handling various priorities effectively
• Comfortable using technology, including CRM tools, project management software, and the Microsoft Office Suite
• Passionate about delivering exceptional customer experiences and committed to ensuring client satisfaction

Benefits

VGM offers a full suite of employee benefits to support your physical, financial and mental health and well-being:

• Medical, dental and vision insurance (along with a Healthcare Flexible Spending Account and Health Savings Account) with supplemental coverage for critical illness and accidents
• Company-paid short and long-term disability insurance
• 401(k) retirement plan
• Paid time off including vacation, holidays, floating holidays and sick leave

The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.