What This Role Is Really About
At the center of everything is the client. Every person who walks into a Surmesur showroom
should feel like the experience was built specifically for them - from the first conversation to the
moment they pick up their garment. As Boutique Manager, you are the person who makes that
happen, consistently, every single day.
You'll also be the face of Surmesur in your city. You'll build relationships in the local community,
create events that bring new clients through the door, and identify opportunities to grow the
brand's presence in your market.
This is a role with real autonomy. You'll set the direction for your boutique, develop your team,
and drive your own results - with the full support of a head office that is invested in your
success.
What You'll Be Responsible For
Client Experience
• Own the end-to-end client journey - from first contact through to post-purchase
follow-up
• Personally advise clients on style, fabric, fit, and wardrobe strategy
• Take measurements, conduct fittings, and follow up on production with precision
• Handle client concerns with care, calm, and a focus on long-term retention
• Maintain rigorous CRM usage - every client interaction tracked, every follow-up
executed
Team Leadership & Coaching
• Recruit, onboard, and coach your team to Surmesur standards
• Lead 1:1s, performance conversations, and ongoing development plans
• Hold accountability clearly and early - recognize what's working, address what isn't
• Be the culture carrier in your store - engagement and pride start with you
• Track team goal completion and actively drive individual performance
Market Development
• Identify local lead generation opportunities - events, networking, weddings,
partnerships
• Plan and execute a minimum of 12 in-store and local activations per year
• Build ties with the local business community and collaborate on sponsorships
• Know your market and see its opportunities before anyone else does
Operations & Administration
• Manage scheduling, payroll inputs, expenses, and inventory with discipline
• Ensure order reception and client communication within 48 hours
• Maintain alteration turnaround times of two weeks or less
• Ensure CRM data quality and accuracy on a daily basis
• Manage commissions, sales splits, deposits, and cash closings
What We're Looking For
• Proven experience leading a team - retail, hospitality, or consultative sales
• A genuine passion for the client experience and relationship-based selling
• Comfort with a longer sales cycle - you understand that great clients are built, not
rushed
• The ability to manage both people and operations without letting either suffer
• A coaching mindset - you measure your success through your team's growth
• Strong presence in your community - connected and always looking to grow the
network
• Sharp with numbers - you know your KPIs and you act on them
Bilingualism is a strong asset.
What We Offer
Compensation
• Base salary aligned to your experience
• Personal sales commission - 1% on your personal sales
• Quarterly performance bonuses tied to client retention, team development, brand
standards, and market growth - Total annual bonus potential $15000 - $30000
• Total compensation potential of $85,000-$100,000+ depending on your store and
performance
• $2,200 clothing annually and paid every six months
• 60% employee discount
• Business credit card, computer, and cellphone allowance
•
Quality of Life
• 3 weeks vacation, 5 sick days, personal days accruing with tenure
• Group insurance and savings programs (after 3-month,)
• Regular boutique hours - closed Sundays and Mondays
Growth
• Annual management meetings
• Ongoing training in leadership, operations, and business development
• Direct mentorship from the sales leadership team
• Real paths to multi-boutique or head office roles
Our Values
• Be Creative - push limits, think differently, bring new ideas
• Take Action - be proactive, move with agility
• Be Better - commit to continuous growth, professionally and personally
• Have Fun - bring energy, make the environment worth showing up for
Apply
Send your CV and a short note - tell us what kind of manager you are and what you want to
build.
