Vidant Health

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Vidant Health • $72K — $105K *
Greenville, NC 27858In-Person
Information Technology
Less than 5 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology or equivalent experience required.
  • Microsoft 365 Fundamentals certification (must complete within 2 months of hire).
  • Microsoft Security Administrator Associate certification (must complete within 4 months of hire).
  • One additional role-based certification must be obtained within one year of hire.
  • 3+ years of experience as a Microsoft 365 Administrator I or equivalent role.

Responsibilities

  • Deploy and maintain Office 365 solutions.
  • Mentor junior team members and be the point of escalation for complex issues.
  • Lead the administration of specific areas within the 365 tenant.
  • Ensure a stable, healthy, and secure infrastructure through maintenance activities.
  • Develop baseline KPIs and perform capacity and performance reporting.
  • Proactively monitor areas and implement changes to minimize outages or performance issues.
  • Provide on-call support for 24x7 critical infrastructure operations.

Benefits

  • Hybrid work environment offering flexibility.
  • Opportunity for professional development through required certifications.
  • Engagement in planning and design of architecture roadmaps.
  • Collaboration with a diverse team of professionals and vendors.
Full Job Description
Position Summary
  • Deploy and maintain Office 365 solutions.
  • Mentor Administrator I team members and serve as point of escalation for more complex issues.
  • Lead administration of assigned areas within the 365 tenant.
  • Lead administrative and maintenance related activities to ensure a healthy, secure and stable infrastructure.
  • Assist in the development of baseline KPI's and perform capacity and performance reporting to ensure compliance.
  • Monitor assigned areas and proactively implement changes to reduce risk and minimize unplanned outage or performance issues.
  • Follow established processes to ensure that issues are resolved, and work is completed according to operational standards.
  • Provides well-written and effective professional and technical documentation.
  • Collaborate with team members, colleagues, consultants, and vendors to effectively analyze and resolve moderate to complex issues.
  • Provide on-call support as needed by the business, to 24x7 critical infrastructure operations.
  • Participates in the planning and design of 365 architecture roadmaps.
  • Participates in the development of operations policies, procedures, and best practices.
Minimum Requirements
  • Bachelor's degree-or higher- in a related Information Technology course of study or equivalent work training and experience required.
  • Microsoft 365 fundamentals is required or must be completed within 2 months of hire.
  • Microsoft Security Administrator Associate must be completed within 4 months of hire
  • Must complete one additional Role-based certification within one year of hire.

Experience:
  • Minimum 3+ Years of experience as Microsoft 365 Administrator I or equivalent role.
  • Associate level understanding of Office 365 technologies and solutions.
  • Successful track record of meeting SLAs for assigned incidents with a high degree of quality.
  • Successful Track record of completing assigned project work on time with high degree of quality.
  • Successful track record of working collaboratively with others.
  • Proven ability to take on more complex issues and work.
  • 3-5 years of experience creating automation scripts via PowerShell, VB, or other scripting languages.
  • 2+ years of group policy management.
  • 2+ years of experience with Active directory
  • Working knowledge of a range of diagnostic utilities including Fiddler, Wireshark, or other relevant tools.
  • Proven advanced analytical and problem-solving abilities such as packet capture or log file analysis.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience in maintaining task schedules, and meeting project deadlines required.
  • Experience conducting research into a wide range of hardware and software issues as required.
  • Experience supporting customers with technology issues.
  • Ability to absorb and retain information quickly.
Pay Range
$72,259.20 - $105,328.08
Other Information
Hybrid

Location - Greenville, NC

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About Vidant Health

Vidant Health is a not-for-profit healthcare system based in Greenville, North Carolina. The system includes eight hospitals, numerous clinics and outpatient facilities, and a medical school. Vidant Health provides a wide range of medical services, including primary care, specialty care, and emergency care, and is committed to improving the health and well-being of the communities it serves. The system is known for its innovative approach to healthcare, and has received numerous awards and recognitions for its high-quality care and patient-centered approach.
Learn more about Vidant Health
Size
13,000 employees
Industry
Healthcare
* Ladders Estimates

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