Fannie Mae

SF Market Engagement - Sales Engineer - Lead Associate

Fannie Mae$109K — $142K *
Plano, TX 75025In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in customer-facing roles (sales engineering, account management, etc.)
  • Experience assessing business processes for technology adoption
  • Ability to simplify technical concepts for diverse audiences
  • Knowledgeable in mortgage lending and digital mortgage technologies
  • Proven experience in building trusted relationships with clients
  • Strong presentation and problem-solving skills
  • Comfortable managing multiple engagements in a fast-paced environment

Responsibilities

  • Independently assess customer needs and identify technology adoption opportunities
  • Present complex topics clearly to clients and stakeholders
  • Leverage knowledge of Fannie Mae solutions to support engagements
  • Build relationships to promote collaboration and adoption outcomes
  • Gather and relay customer feedback to inform product enhancements

Benefits

  • Comprehensive health and life insurance
  • Voluntary lifestyle benefits
  • Incentive program participation
  • Flexible work schedule with hybrid opportunities
  • Support for employee well-being in multiple dimensions
Full Job Description
Job Description

As a valued colleague on our team, you will lead team members in assessing the potential application of enterprise technology products or services, and offer solutions that meet customer needs.

THE IMPACT YOU WILL MAKE

The SFME - Sales Engineer - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and programs.
  • Present complex topics into clear guidance for lender clients and internal stakeholders, while sharing customer feedback and market insights with product teams to inform future enhancements.
  • Use strong knowledge of Fannie Mae solutions to support customer engagement, strategic account planning, and product adoption.
  • Build trusted relationships with internal and external stakeholders to drive alignment, collaboration, and measurable adoption outcomes


THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:
  • At least 4 years of experience in customer-facing roles such as sales engineering, solutions consulting, account management, client engagement, business consulting, mortgage technology, financial services, or a related field.
  • Experience assessing customer business processes and operational workflows to identify opportunities for technology adoption, process improvement, and business value.
  • Ability to translate complex technical concepts into clear, customer-focused guidance for audiences with varying levels of technical expertise.
  • Knowledge of mortgage lending, loan origination, underwriting, or digital mortgage technologies, with the ability to discuss technology solutions that improve operational efficiency and customer outcomes.
  • Experience building and maintaining trusted relationships with clients and cross-functional stakeholders to drive collaboration, influence decision-making, and support successful product adoption.
  • Strong presentation, communication, and consultative problem-solving skills with the ability to facilitate customer discussions, identify business needs, and recommend appropriate solutions.
  • Ability to manage multiple customer engagements simultaneously, prioritize competing demands, and work independently in a fast-paced, client-focused environment.
  • Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.


Desired Experiences:
  • Bachelor's Degree or Equivalent experience
  • Understanding of the residential mortgage lifecycle, including loan origination, underwriting, processing, closing, and post-closing activities, with the ability to articulate how technology solutions improve operational efficiency and the lender experience.
  • Familiarity with Fannie Mae's Single-Family products, digital mortgage ecosystem, or validation services.
  • Experience with change management, technology implementation, or customer adoption initiatives.
  • Experience presenting technology solutions to executive or business stakeholders.


#LI-Hybrid

Qualifications
Account Management, Account Planning, Customer Engagement, Fostering Collaboration, Marketing Insights, Oral Communications, Product Adoption, Technical Knowledge, Written Communication

Education:
Bachelor's Level Degree (Required)

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
109000
to
142000

About Fannie Mae

As the leading source of residential mortgage credit in the U.S. secondary market, Fannie Mae is supporting today's economic recovery and helping to build a sustainable housing finance system. They exist to provide reliable, large-scale access to affordable mortgage credit in all communities across the country at all times so people can buy, refinance, or rent homes. Fannie Mae is working to establish and implement industry standards‚ develop better tools to price and manage credit risk‚ build new infrastructure to ensure a liquid and efficient market and facilitate the collection and reporting of data for accurate financial reporting and improved risk management. Fannie Mae is committed to being their customers’ most valued business partner and delivering the products, services and tools their customers need to serve the entire market confidently, efficiently and profitably. Ultimately‚ Fannie Mae measures their progress not only by paying taxpayers and improving the housing finance system‚ but also by the difference they make in people’s lives.

Fannie Mae Careers

Join the vibrant team at Fannie Mae, where we are committed to solving the challenges of today's housing market while fostering inclusive growth and innovation. As a cornerstone of the American mortgage system, Fannie Mae offers unparalleled job opportunities that empower you to influence the future of housing finance. Work You’ll Do At Fannie Mae, you will collaborate with some of the brightest minds in the finance and technology sectors. Our mission is to ensure access to affordable housing for people across the United States, and your work here will contribute to that goal. With roles ranging from financial analysis to technology development, your career at Fannie Mae will be marked by growth, leadership, and the pursuit of excellence. Innovate and Lead Fannie Mae stands at the intersection of financial services and innovative technology solutions, making it an ideal place for those who are driven to explore new ideas and push boundaries. Our culture thrives on innovation and leadership, encouraging every team member to bring forward ideas that drive efficiency and effectiveness. Professional Growth and Development Career advancement at Fannie Mae is not just a possibility—it is an expectation. We are dedicated to the professional growth of our employees through robust training programs, leadership workshops, and continuous learning opportunities. Whether you are looking to sharpen your analytical skills, enhance your leadership capabilities, or dive deep into the housing market dynamics, Fannie Mae provides the resources to achieve your professional goals. Diversity and Inclusion At Fannie Mae, we believe that diversity fuels innovation. We are committed to fostering an inclusive environment where diverse voices are heard and valued. Through diversity training and a culture that celebrates unique perspectives, we ensure that all team members can contribute to their fullest potential. Join Our Team Explore the array of job opportunities at Fannie Mae, from internships for budding professionals to full-time positions for seasoned experts. We are hiring individuals who are passionate, curious, and eager to make a difference. Our team is looking for candidates who not only have the necessary skills but also embody our values of integrity, impartiality, and respect. Benefits and Perks Working at Fannie Mae comes with a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. From competitive health benefits and retirement plans to flexible working arrangements and wellness programs, we prioritize the well-being of our team members. Stay Connected Networking and staying connected are key components of building a successful career at Fannie Mae. Engage with us through various professional networking events, online communities, and social platforms to stay updated on new positions, company news, and industry trends. Apply Now Ready to take the next step in your career? Review our open positions, tailor your resume, and prepare for an interview that could set you on a path to a rewarding career at Fannie Mae. We are excited to see how your vision, skills, and enthusiasm can contribute to our team and the broader mission of affordable housing. Explore Fannie Mae Jobs Discover the exciting and impactful career paths available at Fannie Mae. Each position offers the opportunity to challenge yourself, contribute to a significant cause, and work within a culture that values innovation, leadership, and community impact. Join us in shaping the future of housing finance—apply today and be part of a team that is dedicated to making a difference.
Learn more about Fannie Mae
Size
7,400 employees
Industry
Founded
1938
NASDAQ

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