Requisition Number: 28135
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $90,418.00 - $170,000.00
Security Clearance: TS/SCI
Level of Experience: Mid
Job DescriptionHII Mission Technologies is seeking an experienced ServiceNow Technical Business Designer. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.
If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!
Level 3 salary range: 90,418-167,918
Level 4 salary range: 113-587- 210,948
Essential Job Responsibilities- Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)
- Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
- Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams
- Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability
- Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
- Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements
Minimum QualificationsLevel 3 : 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
ServiceNow Certified System Administrator (CSA)
Required experience: 5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations.
Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria.
Experience working on/with Agile/Scrum delivery teams
Security + Certification to be obtained within 3 monhts of hire. TS/SCI clearance required at time of hire with ability to obtain Poly. Preferred RequirementsDesired certifications or training: ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master
Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/[redacted]
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
