ServiceNow System Administrator

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you a ServiceNow expert who enjoys optimizing systems and solving technical challenges? Join Uline as a ServiceNow System Administrator and help manage, enhance and support our ServiceNow platform, ensuring reliable and efficient service delivery across our growing North American company.

Position Responsibilities

• Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.

• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.

• Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.

• Build custom dashboards and reports to identify trends and support continuous service improvement.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology or related field.

• ServiceNow Certified System Administrator (CSA) preferred.

• 2+ years of experience in administering End User Computing (EUC) applications preferred.

• Strong knowledge of ITIL processes, JavaScript and ServiceNow customization.

• Excellent customer service, communication and problem-solving skills.

• Uline does not participate in the H1-B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

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