BCM One is seeking a ServiceNow Senior Administrator to play a critical role in building and scaling our enterprise ServiceNow platform, driving system consolidation, operational efficiency, and cross functional alignment across the organization.
This individual will lead the configuration, administration, and ongoing optimization of ServiceNow, while supporting large scale migrations from legacy systems such as Zendesk and Autotask into a unified platform. The role will partner closely with Technical Support, Service Delivery, Customer Success, Product, and other stakeholders to translate business needs into scalable workflows, integrations, and automation that enhance service delivery and accelerate company wide outcomes.
This is a unique opportunity to be at the forefront of a company wide platform transformation, helping establish governance, standards, and best practices while contributing to the build out of a modern, enterprise grade ServiceNow environment. The successful candidate will thrive in a fast paced, evolving environment and play a key role in enabling BCM One's long-term growth through technology, process improvement, and strong cross functional collaboration.
Work Locations:
This position offers the flexibility to work remotely or in a hybrid capacity if located near one of our office locations, including Herndon, Virginia; Grand Rapids, Michigan; Alpharetta, Georgia; or Blue Bell, Pennsylvania. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.
Hours: Core hours are typically 8:00 a.m.-5:00 p.m. Eastern Time, with flexibility to support international teams.
Travel: 2-3 times in a year within US.
What You Will Do:
- Configure, administer, and optimize the ServiceNow platform across users, workflows, integrations, and reporting.
- Lead end to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow.
- Collaborate with business stakeholders to translate requirements into scalable solutions.
- Build integrations with enterprise systems including CRM, billing, and monitoring tools.
- Develop dashboards and analytics to support operational decision making.
- Establish governance standards, change management processes, and documentation.
- Troubleshoot platform issues and serve as the escalation point for ServiceNow concerns.
- Support the company wide build out of the platform in the first year.
What You Will Need:
- 5+ years of hands on ServiceNow administration experience in an enterprise environment.
- Proven experience leading or supporting data migrations into ServiceNow.
- Strong expertise in workflows, integrations, and platform configuration.
- Experience with tools like Zendesk, Autotask, or similar platforms is highly valued.
- Ability to translate business needs into technical solutions.
- Strong problem solving, analytical, and communication skills.
- Experience working in fast paced or transformation environments
Nice to have:
- ServiceNow Certified System Administrator (CSA).
- Experience working with external vendors or implementation partners.
- Exposure to companies undergoing acquisitions or system consolidation.
How we take care of you:
- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
- FMLA
